Summary

In this episode, Ross Saunders and Robin O'Grady discuss conflict and culture in the workplace. They highlight the importance of communication in preventing and resolving conflicts, both within teams and with customers. They emphasize the need for clear and direct communication, as well as providing the 'why' behind decisions and expectations. They also discuss the role of culture in fostering engagement and connection within a team, and the importance of getting to know team members on an individual level. The episode concludes with advice on actively listening to team members and regularly meeting with them to maintain open lines of communication.

Takeaways

• Clear and direct communication is key to preventing and resolving conflicts in the workplace.
• Providing the 'why' behind decisions and expectations helps foster understanding and engagement.
• Getting to know team members on an individual level helps build a positive culture and connection.
• Actively listening to team members and regularly meeting with them promotes open communication and prevents issues from escalating.

About Robin:

Robin is an international speaker, fitness industry leader, and corporate culture specialist. She is dedicated to empowering individuals and organizations to achieve attainable wellness goals, leading to a sustainable workplace culture. She delivers simple strategies and actionable tools that make wellness achievable for everyone. Robin’s dynamic presentations are tailored for businesses in need of revitalizing their culture, boosting employee engagement, and reigniting team motivation and productivity.

As the founder of O’Grady Consulting, Robin brings a wealth of experience to her speaking engagements, drawing from her diverse background as an operations director, fitness industry leader, dance instructor, and aerialist. Her sessions are infused with contagious energy and uplifting stories, leaving audiences with renewed vigor and a renewed sense of purpose.

https://robinspeaks.ca

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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