• Ep 158: When to Fire a Customer featuring Eric Bassett and Jake Claus

  • 2024/10/24
  • 再生時間： 36 分
  • ポッドキャスト

Ep 158: When to Fire a Customer featuring Eric Bassett and Jake Claus

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  • In the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are abusive, unreasonable, or cost the company more money than they bring in.

    Topics Include:

    Introduction (0:00)
    Original meaning of Halloween (4:12)
    When to fire a customer (6:49)
    Business with future customers (10:24)
    Customer cancellation motivations (14:16)
    Customer compliance in pest control (17:15)
    Toxic customer relationships (22:02)
    Customer abuse of free services (25:25)
    Karma in customer service (28:23)
    Firing aggressive customers (30:45)
    Standing up for your staff (34:26
    続きを読む 一部表示

あらすじ・解説

In the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are abusive, unreasonable, or cost the company more money than they bring in.

Topics Include:

Introduction (0:00)
Original meaning of Halloween (4:12)
When to fire a customer (6:49)
Business with future customers (10:24)
Customer cancellation motivations (14:16)
Customer compliance in pest control (17:15)
Toxic customer relationships (22:02)
Customer abuse of free services (25:25)
Karma in customer service (28:23)
Firing aggressive customers (30:45)
Standing up for your staff (34:26
続きを読む 一部表示

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