Have you ever wished for a "recipe" for business success? Imagine the efficiency and effectiveness you could achieve if your organization's processes were documented and communicated. Imagine what could be possible if everyone on your team understood what work needed to be accomplished and how to do it.

But how do we document processes and establish consistency that benefits our businesses?

This week, we're joined by Alicia Butler Pierre, the Founder & CEO of Equilibria, Inc., and the bestselling author of Behind the Façade—the world's first published book on business infrastructure. Alicia is an evangelist about the importance of operations and infrastructure management for companies of all sizes and types.

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To achieve business success, it's essential to clearly identify every individual activity involved in delivering your product or service—from initial client interaction to final delivery.

Want to learn how to enhance your business processes from an expert? Tune in to Episode 809 and listen to Alicia's insights today!

Other Resources Mentioned:

• Behind the Facade: How to Structure Company Operations for Sustainable Success
• How to Win Friends & Influence People

Thriving Points:

• “You are naturally skilled and talented at where your joy and your passion lies.” - Alicia Butler Pierre
• “By joining different networking groups that would meet fairly regularly, I was able to build that base of contacts.” - Alicia Butler Pierre
• “The concepts and basic principles that I learned in engineering enabled myself to apply them to the world of business.” - Alicia Butler Pierre
• “Process ensures consistency in the way that you provide your services or produce your goods.” - Alicia Butler Pierre
• “Blame the process before you blame the person. You have to take the time to train them, to onboard them; otherwise, you will lose them.” - Alicia Butler Pierre

Connect with Alicia:

• Website
• Instagram
• Linkedin
• Facebook
• Twitter
• Youtube

About the Show:

Women Thriving in Business features candid unscripted conversations with entrepreneurs, business experts, authors, and academics aimed at contributing to business success. This weekly show provides interviews with business leaders who have built, grown, and are thriving in business. Nikki A. Rogers, host of the show, also discusses achievements, lessons learned, and advice for aspiring business owners to develop the mindset, strategies, and connections necessary to thrive in business. Whether you are just starting or you have been in business for decades, WTiB offers inspiration, strategies, and resources to help you THRIVE