In the podcast, Charles Ernst interviews Kirti Mutatkar, CEO of United AG, discussing the company's human-centered approach to healthcare. Kirti shares how United AG tripled in size by prioritizing personal connections and treating members as individuals, not just numbers. The company’s customer service philosophy ensures live representatives answer calls to provide real-time support during critical health moments. Kirti highlights the importance of cultural alignment in hiring, ensuring employees relate to the agricultural communities they serve. During the COVID-19 pandemic, United AG boldly offered free mental health services to members, reinforcing their commitment to human care. Lastly, Kirti explores the role of AI in healthcare, emphasizing how it can enhance efficiency without replacing the essential human touch.

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Welcome to HeyCharles, as a CEO, business owner, and entrepreneur, Charles helps create a game plan for ultimate success. 🚀

Key Moments:

1. Human-Centered Approach to Healthcare (00:01:06 - 00:02:29): Kirti explains United AG’s mission to put humans at the forefront of healthcare, emphasizing the importance of treating members as individuals rather than just numbers, which has led to the company's growth.
2. Growth from Underdog to Industry Leader (00:01:26 - 00:02:10): Kirti shares how United AG tripled in size over the last ten years, growing from $80 million in contributions to $255 million, driven by their human-focused approach.
3. Customer Service Philosophy (00:03:14 - 00:05:00): Kirti highlights how United AG’s customer service prioritizes personal connections, ensuring that a live person answers calls to avoid the frustration of automated systems, especially during critical health moments.
4. Cultural Alignment in Hiring (00:05:00 - 00:06:13): United AG intentionally hires customer service representatives who relate to the agricultural industry and its cultural nuances, ensuring deeper empathy and understanding of the members’ needs.
5. Mental Health Initiatives During COVID-19 (00:12:05 - 00:13:45): Kirti talks about United AG’s bold decision during the pandemic to offer free mental health services to its members, regardless of cost, to support the essential agriculture workers.
6. The Importance of Teamwork for Success (00:09:12 - 00:10:01): Kirti emphasizes that United AG's success is due to the collective effort of the entire team, not just one person or department, fostering a culture of unity and shared goals.
7. Exploring AI in Healthcare (00:18:12 - 00:20:36): Kirti discusses the potential of AI to augment healthcare services, focusing on how it can improve internal efficiencies while maintaining the human touch in patient care, without replacing it.

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In the podcast, Charles and Joanna Ernst discuss the challenges of balancing honesty in both their business and marriage. They emphasize the importance of defining clear roles within the business to avoid overstepping boundaries and causing unnecessary conflicts. Joanna admits that she sometimes holds back on sharing honest feedback with Charles, fearing that it might dampen his enthusiasm. They highlight how past business failures have taught them the value of open communication and accepting that not every idea will work out. To prevent misunderstandings, they schedule weekly meetings specifically for honest conversations without judgment. Ultimately, their commitment to open dialogue has strengthened both their marriage and business, positively impacting their personal and professional lives.

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Welcome to HeyCharles, as a CEO, business owner, and entrepreneur, Charles helps create a game plan for ultimate success. 🚀

Key Moments:

Balancing Criticism in Business and Marriage (00:01:00 - 00:02:07): Charles and Joanna discuss the challenges of being honest with your spouse about business matters without crossing personal boundaries, acknowledging that withholding criticism can lead to bigger issues.

Defining Roles in the Business (00:07:35 - 00:08:15): They highlight the importance of clearly defining roles within the business to avoid overstepping each other's responsibilities and creating unnecessary conflict.

The Fear of Sharing Honest Feedback (00:16:42 - 00:17:18): Joanna admits she sometimes holds back from sharing honest feedback about Charles's ideas because she doesn’t want to be negative or crush his enthusiasm, which is a common dynamic in partnerships.

Learning from Business Failures (00:17:35 - 00:18:35): They talk about how past business failures have taught them to communicate better and how they've learned to accept that not every idea will work out, but open dialogue is essential.

Balancing Personal and Professional Lives (00:14:31 - 00:15:20): Charles discusses the difficulty of keeping personal emotions out of professional conversations and how holding back on business feedback can cause tension at home.

Scheduling Time for Open Communication (00:20:59 - 00:21:20): They share how scheduling weekly meetings specifically for laying out thoughts and ideas without fear of judgment has helped them address concerns and avoid misunderstandings.

Strengthening Marriage Through Honest Communication (00:25:00 - 00:26:20): They conclude by emphasizing that their marriage and business have grown stronger by being completely honest with each other, which has positively impacted all aspects of their lives, from family to business.

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money, business, ceo, investing, make money, business tips, get rich, money game plan, money mindset, podcast

Love and Business: The Secret to Balancing Marriage and Entrepreneurship

In his latest podcast, Charles Ernst and his wife, Joanna, discuss the challenges of balancing their marriage and business life. They emphasize the importance of setting clear boundaries to prevent business discussions from encroaching on their personal time, which can create tension in their relationship. The couple shares how they manage work-related stress by scheduling specific times for business conversations and shutting down distractions, like putting away their phones during family time. They also highlight the need for vulnerability and honest communication, especially when one partner is feeling overwhelmed. Despite their differing personalities, which sometimes clash, they find that these differences help balance both their business and personal lives. Charles and Joanna encourage other couples in business together to give themselves grace and remain flexible, as maintaining this balance is an ongoing effort.

💸 INSANE GAME PLAN to make you SUPER SUCCESSFUL and SKYROCKET YOUR BUSINESS! 💸

Welcome to HeyCharles, as a CEO, business owner, and entrepreneur, Charles helps create a game plan for ultimate success. 🚀

Key Moments:

The Challenge of Balancing Business and Marriage (00:01:10 - 00:02:21): Charles and his wife, Joanna, discuss the difficulties of maintaining boundaries between their business and personal lives, particularly when business discussions bleed into their personal time.

Importance of Setting Boundaries (00:02:21 - 00:03:45): They emphasize the need for setting clear boundaries to separate work from personal life, acknowledging that failing to do so can create tension and affect their relationship.

Shutting Down Work Conversations at Home (00:07:05 - 00:08:10): Charles shares how they've learned to treat work discussions like client meetings, by scheduling specific times to talk and shutting down distractions, such as putting their phones away.

Dealing with Stress and Overwork (00:14:00 - 00:15:12): The couple discusses how stress and overwork have affected their sleep and health, leading to late-night conversations that disrupt their rest and overall well-being.

Vulnerability and Honest Communication (00:16:03 - 00:17:12): They highlight the importance of being vulnerable and honest with each other, especially when one partner is struggling with balancing the demands of both the business and their personal lives.

Navigating Type-A Personalities in Business (00:18:09 - 00:18:33): Charles and Joanna talk about how their differing personalities, with Charles being more intense, sometimes clash but ultimately help them balance each other out in both their business and marriage.

Grace and Flexibility in Business and Marriage (00:19:11 - 00:20:05): They conclude by encouraging couples in business together to give themselves grace, recognizing that maintaining a balance between work and personal life is a constant effort that requires flexibility and ongoing adjustments.

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money, business, ceo, investing, make money, business tips, get rich, money game plan, money mindset, podcast