Rishi Rana is the CEO of Cyara, a global leader in AI-powered customer experience assurance, helping top brands deliver seamless interactions across voice, digital, and AI channels. Under his leadership, Cyara has expanded testing to 135+ countries, partnered with 330+ carriers, won the 2024 Silver Stevie Award for CX Transformation, and serves clients like Microsoft, Salesforce, IBM, and Walmart. With 25+ years in enterprise SaaS — including over a decade at Microsoft — Rishi is passionate about using technology to enhance customer journeys and operational efficiency, with expertise in omnichannel assurance and generative AI.

Customer experience can make or break a brand, but delivering seamless interactions across every channel is easier said than done. How can companies ensure their customers always receive fast, accurate, and consistent service, no matter how they reach out?

According to Rishi Rana, a seasoned SaaS leader with over 25 years of experience, the key lies in testing, monitoring, and continuously optimizing every customer interaction. He highlights the importance of understanding customer intent, reducing friction, and automating processes to reach where humans cannot. By leveraging AI and advanced testing tools, businesses can ensure omnichannel consistency, prevent failures before they happen, and create experiences that truly retain customers. This approach transforms not only operational efficiency but also customer trust and loyalty.

In this episode of the Inspired Insider Podcast, host Dr. Jeremy Weisz sits down with Rishi Rana, CEO of Cyara, to talk about transforming customer experience with AI-powered solutions. They discuss automating contact center workflows, ensuring seamless omnichannel interactions, and leveraging generative AI for smarter service. He also shares his insights on enterprise implementation strategies and lessons from leading global teams.

Ali Mirza is the Founder and CEO of Rose Garden Consulting, renowned for guiding seven- and eight-figure founders in scaling their sales operations.

Stacie Porter Bilger is the Founder and President of Proof Digital, a business growth-marketing agency that blends modern marketing tools with traditional sales funnel processes.

Geordie Wardman is the COO of Duxre, a broker-controlled operating system designed for commercial real estate professionals that empowers brokers to own their data, listings, and deal flow.

Richard Hurley is the Founder and CEO of Highline Commerce, a technology-driven third-party logistics provider that specializes in warehousing & fulfillment services for e-commerce D2C start-ups.

Software, automation, and AI are transforming business—but with countless available tools, choosing the right ones can be overwhelming. What technologies are today's most effective entrepreneurs actually using to work smarter, innovate faster, and scale with less friction?

Ali Mirza reveals how powerful ideas come from exploring divergent thinking through podcasts and books that challenge assumptions, helping leaders make sharper strategic decisions. Stacie Porter Bilger leans on project management systems, analytics platforms, and clean data fundamentals to drive clarity and high performance. Geordie Wardman uses AI-assisted coding and async communication tools to speed development and reduce meetings, while Richard Hurley builds custom internal tools and embraces robotics to transform warehouse efficiency. Together, they show that productivity and growth come from intentional tool adoption, curiosity, and a willingness to modernize outdated processes.

In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz is joined by Ali Mirza, Stacie Porter Bilger, Geordie Wardman, and Richard Hurley to discuss the essential tools today's leaders rely on. They cover AI-powered development platforms, project management systems, and analytics-driven marketing tools. They also explore automation and robotics, shaping the future of operations. The guests also share practical advice for choosing tools that actually move the needle.

Leslie Danford is the Founder and CEO of Vitaminis, a clean-label functional food and beverage brand that delivers whole-food-based juice shots designed to support gut health and immunity.

Laura Markewicz is the Founder of Lotza, a better-for-you beverage made for people who want to celebrate without the morning-after slump.

RJ Pire is the Founder of Service ID, a tech startup that uses AI-driven tools to help utilities and municipalities identify and remove lead service lines.

Bradley Will is the Founder and CEO of Mumbies, a Milwaukee-based company creating natural, sustainable chew toys and treats for dogs made from materials like coffee tree wood and coconut husk.

Meeting the needs of our health, celebrations, snacks, and essential utilities can feel complicated in a world full of choices and compromises. What if there were smarter, cleaner, and more enjoyable ways to nourish our bodies, celebrate mindfully, feed our pets, and modernize essential services — without the usual headaches?

Leslie Danford, Laura Markewicz, Bradley Will, and RJ Pire reveal how they're redefining their industries with innovation, taste, and practicality. Leslie shares how Vitaminis delivers functional nutrients through fruit-based, no-sugar-added shots, making daily nutrition simple and guilt-free. Laura explains how Lotza reinvents soda with real fruit, low sugar, and functional benefits, allowing celebrations without the next-day slump. Bradley highlights Mumbies' approach to creating snacks that combine flavor, convenience, and nutrition for pets. RJ draws on nearly a decade of regulatory experience to demonstrate how Service ID enables utilities to modernize their infrastructure, enhance compliance, and better serve their communities.

In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz talks with Leslie Danford, Laura Markewicz, Bradley Will, and RJ Pire about building functional food and beverage brands, creating healthier snacks for kids, and streamlining utility operations. They discuss innovation, practical solutions, and finding a balance between wellness and enjoyment. They also share insights on clean-label ingredients, functional benefits, and modernizing essential services.