Ever wondered how top hairdressers keep clients coming back? Join us as we uncover Blair from Pure Holistic in Canberra, Jade from Prive Hair and Makeup in Melbourne, and Emma from The Abbey Hill Collective in Albury-Wodonga, sharing their most creative negotiation stories. Learn how to ethically recommend retail products to clients, empowering them to maintain their salon-quality hair at home, just like a specialist providing prescriptions for ongoing care.

Discover the secrets behind building strong client relationships through rebooking strategies. We’ll guide you through creating a comprehensive client journey that starts from the initial consultation to future appointments, ensuring your clients feel valued every step of the way. Honest conversations about appointment availability, upcoming treatments, and alternative services are key to maintaining a high rebooking percentage and solidifying that client-stylist bond.

Finally, we dive into motivating your salon staff beyond monetary rewards. From personalised experiences and product gifts to innovative incentive systems like using Monopoly money for KPIs, we explore how to create a supportive and motivating environment. Learn how to foster team growth through recognition, career planning sessions, and even fun competitions. Plus, understand the collective approach to selling that shifts the focus from just selling products to solving client problems, ensuring everyone in the salon thrives.

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Find our guests:

Blair from Pura Holistic Studio
Jade from Prive Hair and Makeup
Emma from Abbey Hill Collective