Unlocking Success: Why Maintenance Training is Crucial for Multifamily Excellence Did you know maintenance is the number one cause of negative reviews for multifamily properties? Let’s discuss how proper training can change that — and why your team deserves it. In this episode of the Multifamily Mixtape Podcast, Mark Sharp provides perspective on why maintenance training is vital for the success of your property. From improving resident satisfaction to boosting your property’s value, investing in your maintenance team's education pays off in more ways than one. Mark shares insights on designing and implementing an effective training program, backed by statistics like the Widewail Voice of the Resident Report that shows maintenance is the leading cause of unsatisfied residents who leave poor reviews. Mark walks through the six steps to create a training program that reduces turnover, ensures compliance, and keeps your team engaged. Stick around for key takeaways, and remember to share your success stories from companies with thriving training programs. Did you find this episode helpful? Give us a thumbs up and subscribe for more insights to help you lead your multifamily business to the top! Know of a company with an excellent maintenance training program? Reach out to Mark at mark@multifamilymixtape.com. Let's make multifamily maintenance better together! Want more multifamily-centered content? Check out @MultifamilyMediaNetwork for industry pros sharing wisdom on topics important to the multifamily industry.

The Future of Multifamily Maintenance Training: An In-Depth Chat with SkillCat's Ruchir Shah Welcome back to the Multifamily Mixtape! Today, we've got a special treat for you as host Mark Sharp sits down with Ruchir Shah from @SkillCat, a game-changing platform that redefines how we train and support multifamily maintenance techs. Ruchir discusses the story behind SkillCat — how it started in the oil and gas industry and pivoted to meet the needs of multifamily maintenance techs. We all understand the importance of maintenance training. Meanwhile, multifamily companies are struggling to find and hire well-trained maintenance techs due to the lack of available hands-on training and the need for accessible learning tools. Investing in your team's development can dramatically improve retention and operational efficiency. 💡 From HVAC and plumbing to electrical and appliance repair, SkillCat's online simulation-based training covers it all. With over 1,500 hours of content and certifications like EPA 608 and OSHA 10, there's something for every tech looking to upskill and advance their career. Join us as we discuss the future of skilled trades, the value of investing in continuous learning, and how to bridge the gap between traditional education and on-the-job training. Whether you're a property manager looking to enhance your team's skills or a maintenance tech wanting to learn more, this episode is full of insights for you! Hit that play button, subscribe for more maintenance-related conversations, and share your thoughts in the comments. Let’s elevate multifamily maintenance together! Want more multifamily-related content about all facets of the industry? Check out @MultifamilyMediaNetwork for important topics related to multifamily, property management, maintenance, technology, and more. Each podcast is led by industry pros dedicated to providing engaging content designed to help you grow!

From Leasing to Legislative Advocacy: Katie Spillers' Journey in Multifamily Housing | Multifamily Mixtape Curious about the multifamily industry? Dive into an inspiring journey with Katie Spillers, a 22-year veteran who transitioned from leasing to legislative advocacy. Discover how she found her passion, fought for industry change, and became a powerful voice in multifamily housing. Welcome back to the Multifamily Mixtape! In today's episode, host Mark Sharp sits down with Katie Spillers, a 22-year veteran of the multifamily industry. Katie's journey from leasing consultant to becoming a legislative advocate for the industry is nothing short of inspiring. Hear how she navigated through various roles, dealt with challenges, and ultimately found her calling in government affairs. In this episode, we discuss: * Her unexpected entry into the multifamily industry and the valuable lessons she learned along the way. * The pivotal role of NAA's Advocacy Academy and how it has shaped her approach to legislative engagement. * The importance of telling your story in advocacy and how it can influence legislation at the local and national levels. * Her experiences with NIMBY vs. YIMBY and the ongoing battle for affordable housing. Whether you're new to the multifamily industry or a seasoned professional, Katie's story will resonate with anyone passionate about making a difference in their field. For more insights and industry updates, visit MultifamilyMediaNetwork.com and be sure to like, subscribe, and share this episode to stay informed! Timestamps: 00:00 - Introduction: Meet Katie Spillers 01:29 - How Katie Entered the Multifamily Industry 05:22 - Transition from Leasing to Management Roles 09:40 - Learning Marketing Strategies and Onsite Challenges 16:49 - Navigating Property Management and Education 22:19 - Transition to Legislative Advocacy and Government Affairs 30:11 - Understanding NAA's Legislative Work and PAC Ambassadors 40:19 - The Importance of YIMBY and Affordable Housing 47:13 - Katie’s Involvement in NAA’s Advocacy Academy 53:25 - Finding Passion and Purpose in the Multifamily Industry 01:03:43 - Katie’s Advice for Newcomers to Multifamily 01:11:49 - Conclusion: Final Thoughts and Upcoming Topics If you enjoyed this episode, please like, comment, and subscribe to the Multifamily Mixtape for more stories and insights from industry leaders. Visit MultifamilyMediaNetwork.com for additional content, and don’t forget to share this episode to help spread the word about the multifamily industry!