Unlocking Success: Why Maintenance Training is Crucial for Multifamily Excellence Did you know maintenance is the number one cause of negative reviews for multifamily properties? Let’s discuss how proper training can change that — and why your team deserves it. In this episode of the Multifamily Mixtape Podcast, Mark Sharp provides perspective on why maintenance training is vital for the success of your property. From improving resident satisfaction to boosting your property’s value, investing in your maintenance team's education pays off in more ways than one. Mark shares insights on designing and implementing an effective training program, backed by statistics like the Widewail Voice of the Resident Report that shows maintenance is the leading cause of unsatisfied residents who leave poor reviews. Mark walks through the six steps to create a training program that reduces turnover, ensures compliance, and keeps your team engaged. Stick around for key takeaways, and remember to share your success stories from companies with thriving training programs. Did you find this episode helpful? Give us a thumbs up and subscribe for more insights to help you lead your multifamily business to the top! Know of a company with an excellent maintenance training program? Reach out to Mark at mark@multifamilymixtape.com. Let's make multifamily maintenance better together! Want more multifamily-centered content? Check out @MultifamilyMediaNetwork for industry pros sharing wisdom on topics important to the multifamily industry.

The Future of Multifamily Maintenance Training: An In-Depth Chat with SkillCat's Ruchir Shah Welcome back to the Multifamily Mixtape! Today, we've got a special treat for you as host Mark Sharp sits down with Ruchir Shah from @SkillCat, a game-changing platform that redefines how we train and support multifamily maintenance techs. Ruchir discusses the story behind SkillCat — how it started in the oil and gas industry and pivoted to meet the needs of multifamily maintenance techs. We all understand the importance of maintenance training. Meanwhile, multifamily companies are struggling to find and hire well-trained maintenance techs due to the lack of available hands-on training and the need for accessible learning tools. Investing in your team's development can dramatically improve retention and operational efficiency. 💡 From HVAC and plumbing to electrical and appliance repair, SkillCat's online simulation-based training covers it all. With over 1,500 hours of content and certifications like EPA 608 and OSHA 10, there's something for every tech looking to upskill and advance their career. Join us as we discuss the future of skilled trades, the value of investing in continuous learning, and how to bridge the gap between traditional education and on-the-job training. Whether you're a property manager looking to enhance your team's skills or a maintenance tech wanting to learn more, this episode is full of insights for you! Hit that play button, subscribe for more maintenance-related conversations, and share your thoughts in the comments. Let’s elevate multifamily maintenance together! Want more multifamily-related content about all facets of the industry? Check out @MultifamilyMediaNetwork for important topics related to multifamily, property management, maintenance, technology, and more. Each podcast is led by industry pros dedicated to providing engaging content designed to help you grow!

From Leasing to Legislative Advocacy: Katie Spillers' Journey in Multifamily Housing | Multifamily Mixtape Curious about the multifamily industry? Dive into an inspiring journey with Katie Spillers, a 22-year veteran who transitioned from leasing to legislative advocacy. Discover how she found her passion, fought for industry change, and became a powerful voice in multifamily housing. Welcome back to the Multifamily Mixtape! In today's episode, host Mark Sharp sits down with Katie Spillers, a 22-year veteran of the multifamily industry. Katie's journey from leasing consultant to becoming a legislative advocate for the industry is nothing short of inspiring. Hear how she navigated through various roles, dealt with challenges, and ultimately found her calling in government affairs. In this episode, we discuss: * Her unexpected entry into the multifamily industry and the valuable lessons she learned along the way. * The pivotal role of NAA's Advocacy Academy and how it has shaped her approach to legislative engagement. * The importance of telling your story in advocacy and how it can influence legislation at the local and national levels. * Her experiences with NIMBY vs. YIMBY and the ongoing battle for affordable housing. Whether you're new to the multifamily industry or a seasoned professional, Katie's story will resonate with anyone passionate about making a difference in their field. For more insights and industry updates, visit MultifamilyMediaNetwork.com and be sure to like, subscribe, and share this episode to stay informed! Timestamps: 00:00 - Introduction: Meet Katie Spillers 01:29 - How Katie Entered the Multifamily Industry 05:22 - Transition from Leasing to Management Roles 09:40 - Learning Marketing Strategies and Onsite Challenges 16:49 - Navigating Property Management and Education 22:19 - Transition to Legislative Advocacy and Government Affairs 30:11 - Understanding NAA's Legislative Work and PAC Ambassadors 40:19 - The Importance of YIMBY and Affordable Housing 47:13 - Katie’s Involvement in NAA’s Advocacy Academy 53:25 - Finding Passion and Purpose in the Multifamily Industry 01:03:43 - Katie’s Advice for Newcomers to Multifamily 01:11:49 - Conclusion: Final Thoughts and Upcoming Topics If you enjoyed this episode, please like, comment, and subscribe to the Multifamily Mixtape for more stories and insights from industry leaders. Visit MultifamilyMediaNetwork.com for additional content, and don’t forget to share this episode to help spread the word about the multifamily industry!

I've got an exciting multifamily industry video for you today!

From the experts at Multifamily Media Network, this interview covers the journey of the Upper State Apartment Association's triumph and the multifaceted opportunities within the industry.

You'll learn the importance of member engagement, innovative workforce development, and the various rewarding career paths.

Like this video and SUBSCRIBE to our channel for more multifamily industry content!

Join Mark Sharp as he interviews Joye Davis, the Association Executive for the Upper State Apartment Association in Greenville, South Carolina.

Joye shares her excitement about the association winning NAA's 2024 mid-sized affiliate of the year, highlighting the dedication behind this recognition.

With over eight years of experience, she emphasizes the role of member engagement and relationship-building in fostering growth.

Discover the association's transformation, from revitalizing member engagement to doubling the unit count and enhancing educational programs.

Joye underscores the critical role of community efforts in creating a rewarding experience for members. Mark and Joye also delve into the challenges of finding skilled labor in the industry and the innovative workforce development programs implemented to address this issue.

Learn about the various roles in the multifamily industry, including marketing, legal, and supplier positions, beyond traditional property management.

Joye shares her passion for the industry, encouraging others to join and contribute to its growth.

Visit MultiFfamily Media Network for more! Like, Comment & Subscribe

Like this video and SUBSCRIBE to our channel for more multifamily industry content!

multifamily industry, workforce development, property management, member engagement, multifamily careers

#MultifamilyIndustry #WorkforceDevelopment #PropertyManagement #MemberEngagement #CareerOpportunities

Transforming the Multifamily Industry: Insights from Upper State Apartment Association Leaders | Multifamily Mixtape Podcast Welcome to the Multifamily Mixtape! In this episode, Mark Sharp chats with Andrea Graham and Courtney Kittle from the award-winning Upper State Apartment Association. Discover their journey, key strategies for growth, and their vision for the multifamily industry's future. Welcome to Multifamily Mixtape, your go-to podcast for insights and trends in the multifamily industry! In this episode, host Mark Sharp interviews Andrea Graham, Director of Membership Services, and Courtney Kittle, Director of Marketing and Communications, from the Upper State Apartment Association (USAA) in South Carolina. USAA was recently recognized as NAA's 2024 mid-sized affiliate of the year. Andrea and Courtney share their experiences, the association's strategic growth, and the crucial role of workforce development in meeting the demands of a booming multifamily market. They also provide invaluable advice for those considering a career in this dynamic industry. Key Moments: * Introduction to USAA: Achievements and growth strategies * Member-Driven Success: Engaging and empowering members * Workforce Development: Preparing for industry growth * Career Opportunities: Diverse roles in the multifamily industry * Personal Journeys: Andrea and Courtney's paths to multifamily * Humorous Anecdotes: Adventures from Apartmentalize Timestamps: 00:00 - 01:34: Introduction by Mark Sharp 01:34 - 08:15: Andrea Graham on USAA's achievements and member-focused growth 08:15 - 12:16: Courtney Kittle on strategic shifts and mentoring members 12:16 - 20:27: Addressing the workforce development challenge 20:27 - 29:11: The importance of professional development 29:11 - 36:40: Andrea's and Courtney's entry into the multifamily industry 36:40 - 46:14: Diverse career opportunities in multifamily 46:14 - 54:01: Humorous stories from Apartmentalize 54:01 - 59:17: Advice for newcomers to the multifamily industry 59:17 - 01:06:49: Closing remarks and future vision For more episodes and insights, visit MultifamilyMediaNetwork.com.

In this episode, Mark Sharp discusses how he got into the multifamily industry and why he stays in it.

He shares his journey from starting as a part-time leasing consultant to becoming a maintenance technician and eventually a regional supervisor.

Mark emphasizes the importance of learning and teaching in the industry and how he wants to give back by helping others find their way.

He also addresses misconceptions about the industry and the need for education and awareness.

Overall, Mark's goal is to promote the multifamily industry as a great career choice.

Key Takeaways:

* Mark got into the multifamily industry by accident but fell in love with it and has been in the industry for 24 years.

* He learned and grew through various roles, from leasing consultant to business manager to maintenance technician.

* Mark values the importance of learning and teaching, and he wants to give back by helping others in the industry.

* He wants to change misconceptions about the industry and promote it as a great career choice through education and awareness.

Sound Bites:

"I never thought that 24 years ago that a part-time leasing consultant position would prepare me for where I am today."

"He taught me how to do things the right way. He was very clear that he did not know everything."

"If you don't have time to do it right, when will you have time to do it again?"

Chapters:

00:00 Introduction and Podcast Purpose

01:18 How I Got Into the Multifamily Industry

08:03 The Importance of Learning and Teaching

12:17 Giving Back and Helping Others in the Industry

multifamily industry, career, journey, learning, teaching, giving back, misconceptions, education, awareness