Andy Hagerman and Heather talk about how powerful the business and user outcomes are when co-creation and co-design are implemented into an organization. You can expect to learn how important debriefs are after each customer conversation and how they can inform next-level decisions, and alignment with stakeholders.

VALUABLE RESOURCES

Download my free guide

Check out my programs and workshops

ABOUT THE HOST

Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.

CONNECT & CONTACT

Visit my community on Mighty Networks

Find me on LinkedIn

Email: info@listen-evolve-inspire.com

Hosted on Acast. See acast.com/privacy for more information.

Lack of stakeholder alignment and commitment are the 1 and 2 reasons why programs delay, break down before reaching the desired achievements, or fail altogether.

Your internal stakeholders can assist with your success when you build partnerships with them and include them as part of your extended team. When I look back on the products I was building, I always had a smoother experience getting my product built or orchestrating a pivot when I kept my stakeholders in the loop from the beginning.

KEY TAKEAWAYS

• Are you getting your stakeholders involved from the beginning of your project and keeping them socialized about what you are doing? Or do you throw requests 'over the wall,' asking for their commitment and alignment?
• Do they fully appreciate why you are asking for their alignment and commitment?
• Do they understand the value you are creating for customers and their business?
• Why should they commit to you and your program?

VALUABLE RESOURCES

Download my free guide

Check out my programs and workshops

EPISODES TO CHECK OUT NEXT

Episode 04 - Coming soon!

Guest Andy Hagerman: A conversation about implementing co-creation and co-design into your operating model to deliver customer value.

ABOUT THE HOST

Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.

CONNECT & CONTACT

Join the community on Mighty Networks

Find me on LinkedIn

Email: info@listen-evolve-inspire.com

Hosted on Acast. See acast.com/privacy for more information.

This episode is about building customer trust and knowing what information you should collect so that your customers feel that you understand them well when you meet with them for specific results

Doing your homework to create a profile of each customer's relationship with your company means you need a 360 view of each customer. Listen to this episode for my tips.

KEY TAKEAWAYS

• By running this activity with 15+ customers, you will begin to see data patterns.
• That data can help you determine if your roadmap has user-centric decisions about what to fix, potential new additions to your product to stay relevant, or what to retire that will surprise and satisfy your customers.
• The ripple effect is that your business will grow in the right direction, as forecasted, or even exceed your expectations.

VALUABLE RESOURCES

Download my free guide

Check out my programs and workshops

EPISODES TO CHECK OUT NEXT

Check out Episode 03 - What no one tells you about stakeholder alignment

ABOUT THE HOST

Heather has had more than 25 years of experience working with 1000s of customers and securing hundreds of millions of product funding. Early in her career, she was successful at rapidly growing start-up organizations, and over the past 15+ years she has a record of aligning diverse teams to deliver value for customers and strategies for organizations. All through having a focus on solving customer needs to achieve business outcomes.

CONNECT & CONTACT

Visit my community on Mighty Networks

Find me on LinkedIn

Email: info@listen-evolve-inspire.com

Hosted on Acast. See acast.com/privacy for more information.