Summary

In this episode, Ross Saunders and Lauren Sergy discuss the challenges of communicating with senior managers and executives. They highlight the importance of understanding the needs and decision-making processes of higher-level leaders and tailoring communication accordingly. They emphasize the need for clarity and focus in meetings, setting clear goals and objectives, and asking for clarification when needed. They also discuss the value of listening and observing in order to understand the roles and perspectives of senior leaders. Overall, the conversation provides valuable insights and strategies for effectively managing upwards.

Takeaways

• Understand the needs and decision-making processes of senior managers and executives in order to tailor communication effectively.
• Set clear goals and objectives for meetings and ask for clarification when needed.
• Listen and observe to gain insights into the roles and perspectives of senior leaders.
• Focus on one or two topics in conversations with senior leaders to avoid overwhelming them with information.
• Take notes and follow up on action items to ensure understanding and accountability.

About Lauren:

Public speaking and communication expert Lauren Sergy has helped thousands of people become more effective leaders through skilled communication. She has worked with clients and audiences in Canada, the US, and beyond including KPMG, 3M, Cargill, the Government of Alberta, Dairy Farmers of Canada, and many more. Lauren has taught programs on business communication at the University of Alberta and Concordia University of Edmonton, and guest lectures at other post-secondary institutions. Her book, The Handy Communication Answer Book, was featured on Library Journal’s Best Reference Books of 2017 list. Her latest book, UNMUTE! How to Master Virtual Meetings and Reclaim Your Sanity is now available via all major online booksellers.

https://laurensergy.com

About your host, Ross:

Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.

Intro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

Outro music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/soundroll/vacation-beat

License code: WM2CBDQ0C2W0JGBW

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