Today we discuss essential skills for small business owners including strategic networking, prioritising your time, and the importance of trust.

In this final episode for this Start, Build, and Grow podcast series, host Rob Lawrence interviews Dave Schofield, a seasoned professional with over 46 years of experience in various roles in the banking sector.

Dave emphasises the importance of listening, building a network, as well as your resilience. Sharing insights on leveraging personal connections, and the significance of feedback and reflection, Dave also highlights the value of building your confidence and how coaching and mentoring can support you.

We also focus on reliability, credibility, and intimacy as key elements of building trust in business relationships.

In this episode you'll learn:

Introduction (00:00:00) Getting to know Dave and his professional background.

Career Evolution (00:01:23) Dave's various career transitions within a single organisation over 46 years.

Transition to Development and Training (00:03:01) Dave's shift toward development and training, and the significance of relationships in his work.

Skills for Small Business Owners (00:05:13) The essential skills for small business owners and the importance of networking.

Resilience in Business (00:10:35) Building resilience as a new business owner and managing challenges effectively.

Building a Network (00:16:30) Strategies for creating and maintaining a valuable professional network, even without a formal one.

Using Your Network (00:17:35) The power of personal networks and leveraging them for various purposes, such as fundraising and business support.

Networking Strategies (00:19:36) Exploration of networking strategies, including leveraging LinkedIn, joining specific business networks, and building a social media presence.

Nurturing Your Network (00:22:15) The importance of nurturing and maintaining personal and professional networks, including reciprocity and mutual support.

Prioritising Time (00:25:16) Prioritising time and focusing on activities that add value to personal and professional networks; with a focus on strategic use of time.

Strategic Networking (00:30:47) Insights into strategic networking, including thoughtful reflection, and targeting specific opportunities for network expansion and business success.

Social Media Management (00:34:12) Balancing social media engagement, and time management for effective business presence.

Confidence and Capability (00:39:06) The relationship between confidence, capability, and success in marketing and business, and the importance of experience and giving and seeking feedback.

Coaching and Mentoring (00:45:38) The role of a coach or mentor for moving forward in business.

Intimacy in Business (00:49:40) Dave explains the importance of understanding clients and building relationships for trust in business.

Trust Equation (00:50:47) The elements of reliability, credibility, and intimacy in building trust with customers.

Importance of Trust (00:51:45) Dave emphasises the significance of trust in business relationships and as a foundation for recommendations.

Connecting with Dave (00:52:02) Dave offers his contact information.

About Dave:

"I started work in 1976 at a small branch of TSB (Bank) on the outskirts of Manchester. I come from a family of 4 children; 3

Peter Basford, an experienced banking professional turned director and business coach joins host Rob Lawrence in today's podcast interview.

Peter shares his experience working with others to help them grow their businesses; from his extensive background and his role in the Start Build Grow program, which supports new startups.

In this chat, Peter emphasises the importance of customer relationships and seeking customer feedback. We also explore the importance of balancing product development, marketing, and operations toward creating a sustainable business.

This episode offers valuable insights for aspiring entrepreneurs and business owners alike, including strategies for obtaining customer feedback and maintaining strong customer relationships.

In this episode you'll learn:

Peter's Background in Banking (00:00:28)

Peter shares his extensive 33-year career in banking, detailing various roles and experiences.

Transition to Coaching (00:02:26)

Peter discusses his transition from banking to coaching businesses and forming the Business Growth Coaches Network.

Start Build Grow Program (00:03:38)

Peter explains how the Start Build Grow programme is aimed at supporting new and startup businesses.

Reasons for Starting a Business (00:04:00)

Peter highlights common motivations for starting a business, including independence and innovative ideas and how the programme is for individuals with product ideas or those seeking lifestyle changes through entrepreneurship.

Social Entrepreneurs and Bootcamps (00:05:22)

Peter mentions the rise of social entrepreneurs and bootcamps designed to support their business ideas.

Understanding Social Enterprises (00:06:12)

Peter defines social enterprises and their focus on community benefits rather than profit for owners.

B-Corp (00:07:16)

Peter connects the concept of B-Corp to social enterprises and their shared mission of doing good.

Common Mistakes in Startups (00:07:57)

Peter discusses key mistakes startups make, emphasising the importance of balancing product, marketing, and operations.

Three Legs of a Stool (00:08:22)

Successful businesses require a balance of product, marketing, and operational systems to thrive.

Challenges in the Current Environment (00:09:31)

Peter reflects on the tough commercial landscape post-COVID and the need for comprehensive business strategies.

Importance of Customer Relationships (00:10:41)

Peter emphasises the significance of nurturing customer relationships for business success.

Building Trust with Customers (00:10:54)

Peter shares strategies for developing trust and loyalty among customers to enhance brand relationships.

Cost of Acquiring New Customers (00:11:54)

Peter highlights it's ten times more expensive to acquire new customers than to retain existing ones.

Staying in Touch with Customers (00:12:02)

Regular communication with existing customers is crucial to maintaining relationships and identifying new opportunities.

Customer Relationship Management Systems (00:12:28)

Peter recommends using some kind of CRM system to ensure consistent communication with customers.

Feedback Importance (00:13:50)

Peter discusses the necessity of gathering customer feedback to improve products and services.

Asking for Feedback (00:15:10)

Peter advises asking for...

In this podcast episode, host Rob Lawrence interviews Simon Baker, CEO and Co-founder of Hydrogenus, a startup specialising in low-carbon hydrogen projects.

Simon, with over 30 years of experience in the energy sector, discusses his transition from corporate multinational roles to founding a startup focused on low-carbon hydrogen projects.

In our chat, Simon emphasises the importance of refining business propositions, developing a long-term vision, and the role of creating diversity in teams.

Simon also highlights the challenges and opportunities in the low-carbon energy sector, stressing innovation, patience, and flexibility.

We also briefly explore the global sustainability goals; how they apply to small businesses and the importance of engaging with customers and networks to shape your business ideas.

In this episode you'll learn:

The experience of Hydrogenus (00:01:51) Simon Baker shares his background and experience, including the formation of Hydrogenus.

Starting a Business in the Energy Sector (00:01:56) Simon discusses the initial idea for the business, collaboration, and growth of the company in the energy sector.

Being Green and Sustainable (00:07:02) Simon talks about the importance of considering global sustainability goals and the impact of climate change on small business owners.

Career Inspiration and Low Carbon Energy (00:08:50) Simon shares his career journey in the low carbon energy sector and the inspiration behind pursuing this field.

Excitement in Low Carbon Energy (00:10:04) Simon discusses the excitement and opportunities in the low carbon energy sector, particularly focusing on hydrogen technology.

Emerging Market Challenges (00:12:32) Simon highlights the challenges and opportunities in the emerging low carbon energy market, emphasising the need for innovation and problem-solving.

Adaptation and Patience in the Energy Sector (00:14:31) Simon discusses the impact of government policy, the need for patience, and the importance of adapting plans in the energy sector.

Long-term Strategies for Business Sustainability (00:17:35) Simon shares strategies for staying in the game, emphasising the importance of engaging with colleagues and networks.

Preparing for the Future (00:19:52) Simon advises on preparing for the future by considering factors such as affordability, net zero, low carbon, and security of supply.

Navigating Industry Changes and Compliance (00:22:50) Simon discusses staying ahead of industry changes, compliance, and the importance of engaging knowledgeable people and trade organisations.

Persistence and Determination in Business (00:24:49) Simon emphasises the importance of persistence, determination, and adaptation in bringing business ideas to fruition.

Importance of Relationships and People in Business (00:26:54) Simon emphasises the value of engaging with people and building relationships in business, highlighting the significance of interacting with individuals who can help shape ideas.

Understanding Different Personalities and Cultures (00:28:47) Simon shares insights on understanding people of different nationalities, resolving issues, and effective communication in a multicultural environment.

Diversity in Teams (00:30:10) A discussion on the importance of diversity in teams for gaining different perspectives and shaping products and offerings.

Exciting Innovations (00:31:28) Discussion about upcoming projects and initiatives in the low...

In this podcast episode, Rob Hall, an experienced corporate and small business coach, discusses, with host Rob Lawrence, the common challenges, pitfalls, and mistakes entrepreneurs face.

Rob emphasises the importance of distinguishing between working in the business and working on the business; highlighting that many business owners struggle with time management and balancing their personal and professional lives.

Rob advises setting clear goals, defining the business vision, and establishing key performance indicators (KPIs) pointing out that focusing on customer needs and understanding the market is crucial for success.

Rob and Rob also explore the fear of becoming an employer as a significant growth barrier for most business owners.

In this episode you'll learn:

Corporate world and small business experience (00:01:00) Rob's background in corporate finance and small business coaching.

Reasons for starting a business (00:02:56) Motivations for starting a business.

Challenges of running a business (00:05:23) Capacity issues and time management.

Starting a business the right way (00:6:25) Importance of defining business vision and implementing proper disciplines from the outset.

Understanding customer needs (00:09:35) The importance of aligning products or services with customer needs and market demand.

Working on the business, not in the business (00:11:17) The mistake of getting too involved in day-to-day operations and not taking a broader perspective.

Transition from employee to business owner (00:14:17) Challenges and fears of transitioning from being an employee to leading and managing a business.

The importance of business support (00:15:05) Discussion about the need for extra support in business, including outsourcing and the mindset shift when taking on employees.

Establishing business systems and processes (00:16:57) Importance of defining and implementing systems and processes for employees to follow, using the example of McDonald's success.

Creating a business culture and vision (00:17:29) Insights on the importance of aligning employees with the business values, culture, and vision to drive performance and create a sense of direction.

Coaching and mentoring for business growth (00:21:40) How coaching and mentoring help businesses understand their goals, create action plans, and bridge the gap between current and desired states.

Accountability and external support (00:27:18) The role of external support, like coaching or mentoring, in providing accountability and driving action in business.

Surrounding oneself with the right people (00:28:27) Discussion on the importance of seeking advice and learning from others, including the benefits of networking groups and external support for business growth.

Business Challenges (00:29:40) Discussion on the struggles faced by businesses and sole traders, including the importance of understanding profit margins and seeking help.

Running a Business (00:30:31) The complexity of running a business and the importance of defining goals and vision for the business's success.

Reconnecting with Purpose (00:31:31) Emphasising the significance of reconnecting with the purpose of the business and working towards clear goals.

About Rob

Rob Hall spent most of his career in the finance industry, reaching senior levels in leadership and strategic positions. This experience has enabled him to gain extensive commercial knowledge and the ability to coach,...

In this podcast episode, host Rob Lawrence interviews Andy Skinner, the founder of AMS Business Consultants, about the critical role of business processes.

Andy, a seasoned Lean Six Sigma Master Black Belt, shares insights from his extensive experience in process improvement; revealing the importance of understanding and designing effective processes for startup businesses to enhance productivity and customer satisfaction.

Andy also describes practical steps for capturing and mapping business processes and emphasises the need to measure processes from a customer's perspective. The conversation also explores the value of aligning processes with customer requirements to drive operational efficiency and growth.

In this episode you'll learn:

Introduction to AMS Business Consultants (00:01:00) Andy's background, AMS Business Consultants, and qualifications in process improvement.

Understanding Business Processes (00:02:02) Andy explains lean six sigma, process improvement, management, and design for businesses.

Early Career and Lean Six Sigma Training (00:03:12) Andy's early career, introduction to lean six sigma, and becoming a certified blackbelt.

Importance of Processes for Small Businesses (00:06:21) Discussion on the significance of processes for startups and the impact on productivity and customer experience.

Capturing and Mapping Processes (00:10:37) Practical steps and tools for capturing and mapping business processes.

Founder's Involvement in Processes (00:13:59) The role of business owners in performing processes and the importance of designing processes for the business and customers.

Process Design and Improvement (00:15:49) The application of process management, improvement, and design based on business needs and customer perspectives.

Understanding Customer Needs (00:22:26) The importance of understanding and meeting customer needs to deliver value-added services. The importance of communication, customer service, and continuous improvement in online retail businesses.

Continuous Improvement and Program Evolution (00:24:35) The importance of continuous improvement and evolving processes in the "Start Build and Grow" program.

Process Design and Redesign (00:25:07) Process entitlement, process design methodology, and redesigning processes for rapidly growing businesses.

Implementing Performance Metrics (00:26:51) Establishing a dashboard for visualising and understanding performance metrics in business.

Measuring and Improving Speed of Response (00:27:30) Measuring speed of response, using the right tools, and setting up processes for tracking performance metrics.

Aligning Tools with Processes (00:28:53) The importance of defining processes first and then finding tools that fit the process, not the other way around.

Essential Business Measures (00:31:40) Example of critical measures like speed of response, speed of order, dispatch, and target delivery time for product-based businesses.

Utilizing Data Analytics (00:33:43) Leveraging website data analytics for future marketing activities and gaining valuable insights.

Importance of Good Processes (00:35:15) The significance of good processes in delivering consistent outputs and understanding customer needs.

Process Improvement for Reducing Carbon Footprint (00:37:22) Using process improvement to...

In this podcast episode, host Rob Lawrence interviews Nigel Sandbrook, a seasoned commercial banker with a 40-year career in manufacturing and banking, on the importance of effective communication, and how personality profiling can help support relationships in a small business setting.

Our conversation today shares practical insights on applying personality profiling in business to improve relationships, operational efficiency, and a better understanding of ourselves.

Nigel also shares his role as the programme director of the Start Build and Grow programme; outlining the programme's components, including workshops, peer groups, and 1-to-1 coaching; aimed at supporting new entrepreneurs.

In this episode you'll learn:

Nigel's background (00:02:00) Nigel's career in commercial banking and involvement in the Start Build and Grow program.

Description of the Start Build and Grow program (00:02:39) Overview of the programme's components and purpose.

Importance of good communication for small business owners (00:05:29) The impact of effective communication on customer satisfaction and sales.

Personality profiling overview (00:06:12) Explanation of personality profiling and the four main personality types.

Interaction of different personalities within teams (00:09:08) Understanding how different personality types interact within a team environment.

Identifying one's own personality type (00:011:03) Methods to determine one's own personality type.

Identifying personality types through visual cues (00:011:53) Observational methods to identify personality types in others.

Understanding clashes and conflicts between personality types (00:13:45) Insight into potential clashes between different personality types.

Primary and secondary energy profiles (00:16:02) Rob and Nigel discuss primary and secondary profiles and their impact on behaviour.

Impact of personality profiling in teams (00:18:24) Observations on the influence of personality profiling within a team environment.

Applying personality profiling in real-world scenarios (00:20:52) Utilising knowledge of one's own personality type in practical business situations.

Communication Styles and Email Etiquette (00:24:10) Understanding different energy types for effective communication and email interactions.

Delegating and Recruiting (00:25:00) Understanding others' strengths to complement one's weaknesses, especially in areas like accounting and compliance.

Motivation and Role Alignment (00:27:10) Matching individuals' natural energy types with their roles to improve motivation and performance.

Challenges and Self-awareness (00:29:17) Challenges in understanding one's energy type and the importance of positioning personality profiling properly.

Personality Stability and Adaptation (00:31:40) Discussion on whether energy types change over time and the ability to adapt to different roles.

Successful Implementation (00:33:08) Examples of how personality profiling has been effective in organisations.

Benefits for Small Business Owners (00:35:27) The importance of personality profiling for small business owners to understand themselves and overcome barriers.

Unlocking...

Alison Beech, a member of the Start Build and Grow program and the Business Growth Coaches Network, discusses with host Rob Lawrence, the value of action learning and group coaching. She explains the structured process of Action Learning, where participants share challenges and gain insights from peer feedback in a safe, non-competitive environment.

Alison highlights the importance of confidentiality and trust, and the benefits of diverse experiences within the groups. She shares a powerful example of how peer feedback can boost confidence and combat imposter syndrome. Our conversation also touches on the challenges of time commitment for small business owners and the advantages of virtual sessions in a post-COVID world.

In this episode you'll learn:

Alison Beech's Background and Experience (00:01:00) Alison's role in the Start Build and Grow program and her coaching experience.

Action Learning Process (00:01:32) Alison's involvement in the structured Action Learning process and its benefits.

Structured Process of Action Learning (00:04:02) Alison offers a description of the structured process of Action Learning and the importance of a safe space.

Types of Groups for Action Learning (00:07:34) Different types of groups for action learning, including within organisations and non-competing businesses.

Importance of Trust and Confidentiality (00:10:36) The significance of trust and confidentiality for participants to be open and vulnerable.

Powerful Outcomes of Action Learning (00:13:50) The impactful outcomes and "light bulb" moments experienced through action learning sessions.

Common Challenges in Action Learning (00:15:40) Common challenges faced by both small and large businesses in Action Learning groups.

Time Commitment and Return on Investment (00:20:03) The time commitment and the return on investment for small business owners participating in Action Learning sessions.

Learning from Mistakes (00:21:42) Alison discusses how peer groups accelerate learning by sharing mistakes and experiences, particularly for scaling up businesses.

Diverse Group Makeup (00:24:44) Alison explains the diverse makeup of Action Learning groups, with non-competing businesses and varying levels of experience.

Imposter Syndrome and Confidence (00:25:19) Alison shares a powerful example of building confidence and overcoming imposter syndrome through peer support.

Facilitation Challenges (00:27:53) Alison discusses the challenges of facilitating diverse energy types in Action Learning groups.

Transition to Virtual Learning (00:34:37) Alison reflects on the successful transition from in-person to virtual Action Learning groups and its benefits.

Inclusivity and Diversity (00:38:14) Alison highlights the potential for virtual Action Learning to be more inclusive and diverse, leveraging technology for positive outcomes.

Encouraging Participation (00:39:04) Alison encourages listeners to overcome fear and imposter syndrome by participating in Action Learning and sharing their experiences.

Powerful Group Intervention (00:42:07) Alison shares a powerful example of a group intervention that led to saving a business from a crisis through action learning.

The power of group dynamics (00:43:46) Discussion on the...

How do you fund your early start-up business?

In this podcast episode, host Rob Lawrence discusses with Justin Nevison-Grainger, a seasoned corporate finance expert, the importance of validating business ideas, seeking honest feedback, and understanding commercial finance for new business owners.

Justin also explains funding options, including government loans and private investments, and introduces the "CAMPARI" approach for preparing funding discussions. He also emphasises the need for long-term planning, aligning business goals with personal ambitions, and the value of resilience and adaptability.

In this episode you'll learn:

Helping new businesses (00:01:15) Justin discusses how he assists new businesses, offering guidance on commercial finance and the challenges they face.

Unique perspective and experience (00:02:59) Justin shares his unique perspective and the experience he has gained from helping various organisations and growing enterprises.

Background and experience (00:04:38) Justin provides an overview of his 30 years of experience in corporate finance, including his roles at Barclays and Handelsbank.

Starting and growing a business (00:06:53) Justin advises new businesses to seek honest opinions, test their ideas, and build support networks before taking the plunge.

Questions for soliciting feedback (00:08:23) Justin suggests seeking feedback from support networks, and forums, and testing business ideas before starting a new venture.

Services and finance support (00:010:02) Justin explains how his services fit into the start-up journey, offering philanthropic support and assistance with start-up finance.

Startup funding opportunities (00:12:11) Justin discusses the initial funding options (the 3 Fs) and the government start-up loan scheme, before exploring other sources of finance.

Preparing for funding conversations (00:14:59) Justin advises on preparing for funding conversations, emphasising the importance of character and the purpose of the funding.

The Stress Test (00:16:57) Justin discusses how early-stage businesses should consider their ability to service interest rates and the use of tools like loan calculators to plan their borrowing.

Ability and Viability (00:18:58) Justin explains the importance of demonstrating management skills and viability, including understanding profit and loss accounts and identifying key skills needed for the business.

Repayment and Serviceability (00:19:51) Justin emphasises the importance of the ability to repay borrowed amounts and the concept of offering security to lenders for repayment assurance.

Insurance for Security (00:20:47) Justin discusses the need for offering personal guarantees or assets as security to lenders and the benefits of doing so to reduce borrowing costs.

Understanding Numbers (00:22:44) Justin explains the importance of understanding setup costs and making assumptions for business plans and projections.

Cash Flow and Survival Budget (00:24:51) Justin emphasizes the need to consider personal survival budgets, cash flow, and working capital cycles when starting a business.

Credit Insurance (00:28:19) Justin explains the concept of credit insurance, its benefits in protecting against non-payment, and the due diligence it provides on customers.

Success Stories (00:30:21) Justin shares success stories of turning loss-making businesses profitable and helping entrepreneurs achieve their life...