Credit Union Special: The Minds Behind the Members

How do credit unions stay competitive in a rapidly evolving financial world? In this special episode of The Bank Tellers, we sit down with Sterling Nielsen, CEO of Mountain America Credit Union, to discuss the future of credit unions, their role in financial inclusion, and how they’re leveraging technology to compete with big banks.

Tune in to hear:
-The secret to Mountain America’s growth and success
-Digital transformation and member experience
-The credit union difference and community impact
-Future trends shaping the financial landscape

Mountain America Credit Union
https://www.macu.com/

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https://www.linkedin.com/in/sterling-nielsen-69064a7/

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Credit Union Special: The Minds Behind the Members

Zach Anderson Pettet, Money20/20's VP, Fintech Strategy, interviews Shruti Miyashiro, President & CEO of DCU (Digital Federal Credit Union).

Tune in to learn how DCU's organic growth has made it one of the largest credit unions in the US, and how its intent to merge with First Tech is poised to create a $30 billion financial institution.

Key topics covered:
-DCU 's growth trajectory
-The impact of the intended First Tech merger on financial services and members
-Why understanding consumer needs is crucial for innovation
-The key to attracting and retaining top talent
-How innovation at DCU comes from every team, not just tech
- Important leadership lessons on creating a legacy, empowerment, and fostering curiosity

DCU
https://www.dcu.org/

Follow Shruti:
https://www.linkedin.com/in/shrutismiyashiro/

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How do you build a digital bank that truly serves the underserved? In this episode of The Bank Tellers, Zach Anderson Pettet sits down with Rachel Freeman, Chief Growth Officer at Tyme, to explore how the company is redefining digital banking in emerging markets.

Tyme is proving that financial inclusion can be both impactful and profitable. Rachel shares the company’s hybrid approach, which combines digital banking with in-person onboarding through kiosks in retail stores. She discusses Tyme’s expansion from South Africa into the Philippines and Indonesia, explaining how partnerships with major retailers have been key to their success.

She also reflects on the challenges and opportunities of financial inclusion, the role of technology in making banking more accessible, and the lessons learned from building a bank entirely over Zoom during the pandemic.

Learn About:
-Expanding digital banking in emerging markets
-Why financial inclusion is key to unlocking human potential
-The role of retail partnerships in driving adoption
-Lessons from scaling a bank remotely during COVID
-How fintech innovation is reshaping the global banking landscape
And much more!

Tyme

https://www.tyme.com/

Follow Rachel

https://www.linkedin.com/in/rachel-freeman-9372151/

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