Dive into the latest episode of The Bank Tellers as Zach Anderson Pettet sits down with Michelle Draper, CMO of First Citizens Bank, for a candid conversation about authentic leadership, innovation, and transformation during tumultuous times.

Wondering how Silicon Valley Bank (SVB) transformed after the merger with First Citizens? Hear what it was like during the challenging, but ultimately rewarding transition period. Michelle details how her team rebuilt trust, redefined their brand, and integrated two distinct corporate cultures, all while ensuring their customers were taken care of.

Discover how First Citizens leverages its 125 years of client-centric banking expertise to fuel innovation and support customers' dreams, all while navigating the rapidly evolving financial landscape. Plus, hear Michelle's thoughts on the role of embedded finance in banking, and why financial services marketing is always keeping her challenged and fulfilled in her career.

https://www.firstcitizens.com/
Follow Michelle: https://www.linkedin.com/in/michelledrapersf/

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We sat down with the CEO of Green Dot during Money20/20 USA!

Mickyy Tesfaye, Head of Content at Money20/20, sits down with George Gresham, for a candid, can't-miss conversation about business, leadership, and some really good life advice.

With over two decades of innovation in financial services, Green Dot has evolved from pioneering general-purpose reloadable cards to leading the charge in embedded finance with their new platform, ARC.

George shares insights on Green Dot’s journey, the challenges of navigating regulatory frameworks, and how their unique approach to integrating fintech solutions sets them apart. From hiking the Appalachian Trail to honing a leadership style defined by honesty, transparency, and steadiness, George’s perspective offers a mix of wisdom, innovation, and practicality.

Key topics include:
-The evolution of embedded finance and its future potential
-Why regulatory compliance is essential for fintech success
-George’s philosophy on leadership and staying focused
-The role of AI in reshaping financial services
-What it takes to build trust and longevity in fintech

Green Dot: https://www.greendot.com/
Follow George: https://www.linkedin.com/in/george-gresham-26a6505/

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From FaceID onboarding to tripling mobile customers, Giorgi Shagidze, CEO of maib, is shaking up Moldova’s largest bank.

In this episode, Money20/20 Europe’s Head of Content, Ian Horne, interviews Giorgi to uncover how maib:

• Captured 37% of the SME market in just three years
• Powers 70% of loans and deposits through its app
• Pioneers AI for chatbots, risk, and customer insights

And much more!

Giorgi shares his no-nonsense approach to customer-centric banking, creating strategic fintech partnerships, and why agility is the key to staying ahead. Plus, he shares his unfiltered thoughts on the future of banking, his favorite innovations, and what keeps him up at night.

maib: https://www.maib.md/en
Follow Giorgi: https://www.linkedin.com/in/shagidze/

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