Customer experience can make or break a brand.

As Judy Turchin, founder of JPT Partners LLC and former COO of Eqinox puts it, “if you are not in touch with your customer, you've lost your way on the journey.”

Today on The Business Side of Fitness Podcast we chat about all things related to customer experience including:

• What separates an outstanding customer experience from an okay one
• How organizations can measure their success (hint: it’s not just about revenue)
• How often businesses should recalibrate their customer journey
• The first thing she looks at when reviewing a marketing strategy
• Tips on building your own business
• Opportunities for the fitness/wellness world in 2023 and beyond

Tune into the conversation here: https://www.vanessaseveriano.com/podcast

ABOUT THE HOST

Vanessa Severiano has more than two decades of experience creating, developing and growing healthy lifestyle brands. Learn more about mentorship with Vanessa here:

https://www.vanessaseveriano.com

ABOUT TODAY'S GUEST

Judy Turchin is a dynamic, people-centric executive with expertise in omnichannel customer experience and engagement, global operations, sales and marketing. Judy has a 25+ year track record in direct to consumer health/wellness/fitness, financial services, real estate and law. Over the past 10+ years Judy has held various C-suite roles including Chief Operating Officer, Office of the CEO, Chief Administrative Officer, General Counsel and Chief Compliance Officer for various global businesses.

Ms. Turchin is the Founder of JPT Partners LLC, a global advisory firm that partners with companies and leadership teams to tackle their most critical strategic issues including customer experience, brand/marketing, operational excellence, real estate growth and programmatic employee wellness.

Learn about Judy here: https://www.linkedin.com/in/judyturchin

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Gyms and studios can be hesitant to work with aggregators and marketplaces.

The concern is often cannibalizing their current membership base, when really the role of these marketplaces is audience development.

Today on The Business Side of Fitness Podcast, Massimiliano Sardi, Vice President & Head of Partnerships at Gympass shares, “90% of the time, it's a new customer, a new member going to them.”

Gympass helps the fitness and wellness industry access a new group of people while bringing incremental revenue to gyms.

Massi goes further to explain:

-The strategy for bringing Gympass to the US market and how it was received

-How corporate wellness has changed over the last few years

-Which markets have rebounded the fastest (may surprise you)

-How to structure valuable partnerships

-The KPI that’s impacted the most by Corporate Wellness programs

Tune into the conversation here: https://www.vanessaseveriano.com/podcast

ABOUT THE HOST

Vanessa Severiano has more than two decades of experience creating, developing and growing healthy lifestyle brands. Learn more about mentorship with Vanessa here:

https://www.vanessaseveriano.com

ABOUT TODAY'S GUEST

Massimiliano Sardi  hails from Italy. He’s a Columbia alumni. The first part of Massi's career was at Google's EU HQs in Dublin Ireland. Later he moved to management consulting in the US, where he started to work with HR clients; in late 2017 when Gympass expanded to the US, Massi joined Gympass to work on the US launch, building the team both on the client side working with HR clients and on the partnerships side working with fitness partners - Currently Massi leads the US partnerships organization and digital partnership globally as Gympass moved it global HQs to the US.

Learn about Gympass here: https://www.gympass.com

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Please make sure to rate, review and subscribe to The Business Side of Fitness wherever you listen to podcasts.  Your support means so much and helps more than you know!

We’ve all heard that content is king, but let’s face it; content without a solid strategy behind it is just noise.

Erika Shannon-Hathaway knows all about laying out a content strategy that works.  On todays episode of The Business Side of Fitness Podcast, Erika shares the same methodology she used, which helped to take MYXfitness from 0 to favorable acquisition by BeachBody and then public via SPAC  in under two years.  Wow!

Tune into today's episode to learn more about the relationship between content, product and brand along with:

What startup life is REALLY like

Shifting from in front of to behind the camera

The early days at Soul Cyle

Tune into the conversation here: https://www.vanessaseveriano.com/podcast

ABOUT THE HOST

Vanessa Severiano has more than two decades of experience creating, developing and growing healthy lifestyle brands. Learn more about mentorship with Vanessa here:

https://www.vanessaseveriano.com

ABOUT TODAY'S GUEST

Erika is a seasoned fitness expert who has been in the industry for over 16 years. A former professional dancer and theatrical General Manager, she got her start in fitness as a General Manager of Teacher training for Patricia Moreno’s intenSati method, eventually becoming an instructor herself. She grew into fitness production and content strategy as the industry landscape shifted and moved toward streaming and connected fitness. Erika has worked for Equinox, SoulCycle, Daily Burn, MYXfitness and Beachbody, and is driven by her passion to instill connection and confidence through the power of movement.

Learn about Erika here: https://www.linkedin.com/in/erikashannon/

**SPREAD THE WORD

Please make sure to rate, review and subscribe to The Business Side of Fitness wherever you listen to podcasts.  Your support means so much and helps more than you know!