In this insightful episode, host M. Kevin Davis explores the critical differences between running a transactional versus a relational business, specifically in the quick lube industry. While many quick lube businesses focus on getting cars in and out as quickly as possible to meet daily numbers, Kevin emphasizes the importance of going beyond this transactional mindset. A transactional approach, he explains, centers solely on the immediate exchange of services for payment, leaving little room for customer loyalty or long-term relationships. Customers may return, or they may not, often choosing a competitor offering lower prices or more convenience.

However, a relational business model focuses on creating meaningful connections with customers that extend far beyond the first transaction. Kevin illustrates how small but impactful actions—such as personalized greetings, education about services, and consistent follow-up—build trust and foster loyalty. When customers feel valued and trust your business, they’re more likely to return, regardless of price or competitor promotions. These relationships lead to repeat business, referrals, and greater overall success.

Throughout the episode, Kevin shares practical strategies for making the shift from transactional to relational business practices, including key points from a recent webinar. He offers tips on personalized service, transparency in communication, follow-up protocols, and even the benefits of implementing loyalty programs. By focusing on the long-term value of customer relationships, quick lube businesses can create predictable revenue streams, increase customer retention, and reduce the constant pressure of acquiring new customers.

As the episode wraps up, Kevin encourages listeners to evaluate where their business falls on the transactional-relational spectrum and to take small, actionable steps to start building better relationships with their customers. He also shares details about an upcoming webinar and highlights the importance of continuous improvement in customer service.

This episode is an essential listen for quick lube owners and operators looking to move from a transactional mindset to a relationship-driven model that promotes sustained growth and customer loyalty.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode, M. Kevin Davis welcomes Brad Broaddus, who brings over two decades of experience from big box retail and the quick-service food industry, to share insights on leadership, hiring, and team development. While Brad isn’t from the quick lube industry, his expertise in managing teams and shaping future leaders is highly relevant. Together, they explore the opportunities that entry-level positions offer, stressing the importance of hiring for behavior over skills, the benefits of mentoring employees from the ground up, and how leaders can stay connected to the front lines through “management by walking around.”

Brad and Kevin discuss the increasing challenge of training new hires in today’s workforce, highlighting the need for patience and long-term investment in employees. They also focus on the similarities between quick lube and fast food industries, particularly the importance of speed, communication, and teamwork in providing quick and efficient service. One of the key takeaways from this episode is the idea that challenges in hiring and training should be viewed as opportunities to shape and mold the next generation of workers, turning challenges into chances for growth.

Kevin also shares his Paul, Barnabas, and Timothy principle, emphasizing the need for mentors, peers, and mentees in every leader’s life. Brad reflects on his own career and how mentorship has shaped his leadership style. He concludes with advice for his younger self: "Stop stressing over what you want to be and focus on who you want to be," encouraging listeners to focus on personal character development.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis welcomes Jonathan Keeton, Regional Manager of Oil Changers, to discuss the importance of building strong teams in the quick lube industry. Jonathan, who started as a part-time lower bay tech almost two decades ago, shares how his journey through various leadership roles has been fueled by the dedication to hiring the right people and developing them into top performers. He emphasizes the importance of hiring for attitude over experience, explaining that skills can be taught, but attitude and work ethic are essential for long-term success.

Jonathan and Kevin explore how empowering your team allows for business growth, even when you're not present, and how building 'bench strength' creates opportunities for personal and professional advancement. Jonathan shares personal stories of how his stores continued to perform at record levels after he moved into regional roles, proving the value of investing in team development. They also discuss the common fear managers have about training their replacements, and how overcoming this mindset leads to greater opportunities and freedom.

The conversation also touches on Jonathan’s recent feature on the cover of National Oil Lube News, a milestone he describes as a “dream come true,” and his pride in the growth and development he’s experienced throughout his career.

Throughout the episode, listeners will learn practical strategies for team building, leadership development, and the importance of continuous hiring to ensure success. Whether you're an owner, operator, or manager in the quick lube industry—or in any business—this episode provides valuable insights into creating a high-performing team that leads to growth and freedom.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/