On this episode of The Randall Osché Podcast, I sit down with Sultan Semlali, a Value Engineer and expert in creating customer-centric sales strategies. Sultan shares his journey from selling software to redefining what it means to deliver value in every customer interaction. This conversation dives into the importance of aligning sales strategies with customer outcomes, building trust, and fostering long-term relationships.

What You'll Learn:

• Understanding Value Consulting: Why it’s about business outcomes more than functions and features.
• The Elements of Value Pyramid: Companies can create and sustain customer loyalty by addressing a hierarchy of customer needs, from functional to emotional, life-changing, and social impact values.
• Creating Customer Belonging: The role of MVP programs and community building.
• Living Business Cases: Turning static proposals into ongoing, collaborative documents.
• Mindset Shifts in Sales: Prioritizing giving value before asking for returns.

Don’t miss Sultan’s practical strategies to elevate sales practices and build long-term customer loyalty.

Listen to This Episode on Your Favorite Platform:

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• Spotify
• YouTube

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About The Randall Osché Podcast: Each episode embarks on a journey of meaningful conversations with extraordinary people who have unique and inspiring stories to share. Exploring life's complexities, each episode navigates the ups and downs, the challenges and triumphs, and the lessons learned along the way.

Contact Us:

• Email: info@randallosche.com
• Website: www.coaching.randallosche.com

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Join me on The Randall Osché Podcast as I sit down with Alex Terry, a former investment banker turned boutique hotel owner in Mallorca, Spain. Alex shares his incredible journey from the high-pressure corporate world to creating a fulfilling life as an entrepreneur. Learn how he and his wife, Susan, boldly decided to leave London and move to Mallorca to build a business and new life from scratch.

What You'll Learn:

• Taking the Leap: Overcoming fear and making a life-changing career move.
• Building a Dream: How Alex and his wife planned and executed their vision.
• Lessons in Resilience: Tackling challenges in a new country and industry.
• Finding Fulfillment: Why progress and purpose bring true happiness.
• Redefining Success: The balance between professional achievement and family life.

Don’t miss this inspiring episode about taking risks, redefining success, and following your dreams.

Listen to This Episode on Your Favorite Platform:

• Apple Podcasts
• Spotify
• YouTube

Find Alexander:

• Instagram
• Linkedin
• Finca Son Arnau
• Booking: Click Here

Find Randall:

• Instagram
• LinkedIn

Subscribe to Our Newsletter for More Inspiring Stories:

• Subscribe here

About The Randall Osché Podcast: Each episode embarks on a journey of meaningful conversations with extraordinary people who have unique and inspiring stories to share. Exploring life's complexities, each episode navigates the ups and downs, the challenges and triumphs, and the lessons learned along the way.

Contact Us:

• Email: info@randallosche.com
• Website: www.coaching.randallosche.com

Support the show

In this episode of The Randall Osché Podcast, I sit down with Customer Success expert Lara Barnes to discuss the essential role of Customer Success and the value of “human-first” leadership in business. Lara shares her experiences in scaling customer success teams, developing customer-centric strategies, and building strong renewal processes. With a focus on supporting team growth and aligning company goals with customer needs, Lara offers valuable insights for leaders in any industry.

What You'll Learn:

• Human-First Leadership: Discover Lara’s leadership style and her emphasis on supporting team growth for a positive impact on customers.
• Creating Customer-Centric Cultures: How aligning every department with customer success enhances the customer experience and drives results.
• Successful Renewal Strategies: The role of renewal teams in extending customer lifecycles and increasing company retention rates.
• Building Seamless Customer Journeys: Lara’s approach to minimizing friction points in customer journeys for smooth and effective experiences.

Don’t miss this episode for an inside look at the elements of successful customer-focused business operations. Tune in to learn how these principles can transform your business.

Listen to This Episode on Your Favorite Platform:

• Apple Podcasts
• Spotify
• YouTube

Find Lara :

• Linkedin

Find Randall:

• Instagram
• LinkedIn

Subscribe to Our Newsletter for More Inspiring Stories:

• Subscribe here

About The Randall Osché Podcast: Each episode embarks on a journey of meaningful conversations with extraordinary people who have unique and inspiring stories to share. Exploring life's complexities, each episode navigates the ups and downs, the challenges and triumphs, and the lessons learned along the way.

Contact Us:

• Email: info@randallosche.com
• Website: www.coaching.randallosche.com

Support the show