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How do you measure a company's performance effectively? Join us for a lively exploration of performance measurement in organisations, complete with a humorous sketch that pokes fun at the murky world of target setting. We unravel the history of performance measurement, tracing its roots from the chaos of the Industrial Revolution to the precision of today's AI-driven insights. Discover how methodologies have evolved over centuries and how companies today strive to balance efficiency with societal goals like sustainability and corporate social responsibility.

From the post-war emphasis on customer satisfaction to the balanced performance measures of the 1980s, we highlight how the landscape has dramatically shifted. The conversation then takes a modern twist with the introduction of tools like the balanced scorecard and OKRs, and how real-time insights provided by big data and advanced analytics are disrupting traditional metrics. Are OKRs poised to replace KPIs, or do they coexist in a complex performance ecosystem? What the hell does that even mean?

Finally, we dive into the challenges inherent in the traditional focus on quarterly targets, particularly in large public organizations. The implications for employee morale and the systemic pressures tied to these targets are scrutinised, as is the critical relationship between learning and growth. With a blend of humour and insight, we critique the flaws of conventional metrics and advocate for a more holistic approach that values employee well-being and customer experience. Tune in for an episode that promises to transform the way you think about performance measurement and its role in personal and organisational growth.

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Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration?

In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging team dynamics. We delve into the core principles of coaching as a client-centered, goal-driven partnership that stands apart from traditional training methods. By exploring the evolution of coaching practices from their mid-20th century roots to today's sophisticated blend of psychology and productivity enhancement, we shed light on the powerful impact coaching can have on personal and professional growth.

Trace the fascinating journey of business coaching from the 1980s to the present day, where concepts borrowed from sports performance have reshaped corporate strategies. We highlight key milestones like the founding of the International Coaching Federation in 1995 and dissect the nuanced differences between coaching and mentoring. Gain insights into how modern neuroscience and positive psychology are revolutionizing coaching practices, fostering mental health, engagement, and happiness in the workplace. This episode provides a comprehensive look at how these advancements are making waves in executive coaching today.

We explore the mixed receptiveness among coachees and the challenges of helping individuals who resist change or are uncomfortable with self-reflection. Learn why continuous growth and pushing beyond comfort zones are essential for sustained success and how long-term investment in coaching can drive significant organisational benefits. We discuss the financial aspects of coaching and advocate for broader access through technology. For those seeking to explore further, we recommend influential figures like Timothy Gallwey and Marshall Goldsmith, particularly Goldsmith's innovative 360-degree feedback concept. Join us for an enlightening discussion on the ever-evolving world of executive coaching.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential steps to building a loyal, trustworthy workforce that will transform your business.

Throughout this episode, Bob and Jeremy reflect on crucial lessons covered in the series – spotting disloyal bonding, eradicating strategic lies, and building a culture of integrity. They offer actionable strategies for attracting employees who share your values, improving management practices, and training your team to prioritise long-term loyalty over short-term gains. You’ll also hear real-world examples showcasing how senior leadership can address toxic behaviours that sabotage your company’s success.

Listen now for the final insights you need to create a high-trust organisation. And don’t forget – this is your last chance to pre-order Whose Side Are You On? Disloyal Bonding and Strategic Lies before it launches on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

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In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies.

Through insightful role-plays, they reveal real-world examples: a coffee shop falsely promoting recyclable materials, a tailor’s deceptive discount schemes, and a car service misleading customers with unnecessary software upgrades, showing that even major brands aren’t immune to dishonesty.

But it doesn’t end there. This episode also highlights the dangers of ignoring customer complaints, especially in cultures where feedback is scarce (like the UK). Bob and Jeremy show how this negligence can lead to financial losses and the breakdown of customer trust.

Don’t miss this engaging discussion as they gear up for the launch of Whose Side Are You On? on 1st October 2024. Pre-order your copy now on Amazon.co.uk! And stay tuned for the next episode in the series, where they’ll provide practical strategies for businesses to recognise these issues and retain loyal customers through exceptional service.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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What happens when businesses prioritise short-term gains over long-term integrity?

In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob and Jeremy explore the hidden dangers of strategic lies in the corporate world.

When businesses prioritise short-term gains – whether to boost senior executives’ desire for bonuses or prepare for a sale – they often sacrifice long-term customer trust and company reputation.

Listen as they share real-world examples of how offering special deals to win back old customers can alienate loyal ones, ultimately eroding the value of your services. Plus, hear about a cheese producer who thrives by standing firm against deceptive practices, proving that integrity can be a game-changer in business.

Bob & Jeremy also explore the world of advertising, where quantity often trumps quality. They share a personal story of being pushed to sell large volumes of ineffective ads and how this relates to the broader theme of corporate dishonesty.

Whether you’re a small business owner or part of a larger organisation, this episode is a must-listen if you want to understand the fine line between smart strategy and ethical integrity – and learn how to protect your business for the long run.

Whose Side Are You On? Disloyal Bonding and Strategic Lies is released on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disloyal Bonding and Strategic Lies," they uncover the ways employees create a false sense of camaraderie with customers through special treatment and discounts, often unknowingly undermining company policies. This unconscious behaviour erodes not just organizational culture but also the trust companies strive to build with their customers.

Listen as we delve into the high cost of deception in achieving conversion rates that seem too good to be true. Short-term gains for individuals come at the expense of long-term organisational viability and ethical values. Managers may miss these deceptive tactics in their quest to meet targets, while higher-level executives might exploit these skills for personal gain, only to leave the company grappling with the fallout. This conversation sets the stage for our next episode, where we will explore the strategic planning behind these deceptive practices. Don't miss this eye-opening discussion about integrity, trust, and the unseen impact of disloyal bonding.

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This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovations. You'll learn how ancient legends, like medieval golems and modern cinematic portrayals like Ex Machina, have shaped humanity's understanding of AI. With humorous anecdotes and personal stories, your hosts simplify complex concepts such as reasoning, algorithms, and neural networks.

The journey through history highlights the contributions of early thinkers including Aristotle and Alan Turing, whose pioneering work laid the groundwork for AI as an academic discipline. Let's explore the advantages AI brings to business, from boosting productivity and improving user experiences to offering strategic competitive advantages. However, let's not shy away from discussing AI’s limitations, especially in capturing human nuance, emotion, and creativity. By referencing popular culture and sharing personal experiences, this podcast makes these sophisticated topics easily accessible and enjoyable.

Finally, let's find out how AI can transform business strategy, using real-world examples to illustrate its practical applications. From automating processes and decisions to enhancing marketing strategies and website improvements, AI's potential seems limitless. But there are potential pitfalls, including inherent biases and the challenge of mimicking human conditions like ADHD. Whether you’re a business leader or just AI-curious, this episode promises to equip you with invaluable insights to navigate the ever-changing landscape of AI from a layman's perspective, all while understanding its fascinating quirks and limitations.

Bob and Jeremy's new book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, is released on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Have you ever wondered what it takes to make a lasting impression at a networking event?

This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and dressing for success, all illustrated with personal stories that range from triumphant to toe-curlingly awkward. Whether you're a seasoned pro or just starting out, our insights are designed to help you navigate the often intimidating world of networking with confidence and ease.

But what separates a good conversation from a memorable one? Tune in as we uncover strategies to keep your networking lively and engaging. Stay ahead of the curve by being well-versed in current events and interesting titbits about the venue, show genuine curiosity about others, and sidestep the usual "What do you do?" with more creative questions. We also share a funny anecdote about networking in an unconventional setting, proving that a sense of humour can be one of your best tools. Plus, punctuality tips and ways to make sure your interactions leave a lasting impression are all part of the package.

Networking isn't just about exchanging business cards anymore. As we navigate the blend of traditional and digital methods, we highlight the importance of observing others, the practicality of digital QR codes, and how to thrive in a hybrid work environment. Discover the benefits of creating personalised networking groups and why live events are golden opportunities for personal PR. Join us for a fun, informative, and heartfelt exploration of how to truly master the art of networking.

As we wrap up this season, we thank our loyal listeners, encourage feedback, and look forward to returning with fresh content after our summer break.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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