On this week's episode, we continue our series MSP Titans were we interview 100 of the top MSP in the nation. This week's guest is Stuart Bryan, CEO of I-M Technology. And for Stuart, he realized that in order to grow his MSP he couldn't keep all his clients. Over 50% of them to be exact... It lead to some rough moments, but the results speak for themselves... He now has a happier team and a more prosperous MSP. But Stuart shares more as well, he apologized to all his shareholders for not leading the business well, how he instills ownership into his team's culture, and who to make IT an advantage for your clients.

Chapters:
0:00 - Intro
1:32 - How he started
9:47 - Apologizing to his shareholders
16:54 - Instilling ownership in his team's culture
22:36 - Less then 1/2 the clients they used to have
35:40 - How to make IT an advantage
44:58 - How he got past his personal wall
57:07 - MSP Titan Questions
1:12:50 - Conclusion

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🤝 Connect with Stuart: https://www.linkedin.com/in/stuartjbryan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g