Retail’s future is rapidly evolving, shaped by technology and changing consumer habits. In connection with JLL’s Future Vision research project, this episode of Trends & Insights: The Future of Commercial Real Estate explores three potential scenarios for shopping in the years ahead.

• How AI will challenge traditional retail spaces and consumer behaviors.
• Why digital replicas of physical stores will reshape the shopping experience.
• The shift from big-box stores and malls to mixed-use districts, and what it means for the future of urban spaces.

Looking at how these scenarios might impact real estate, consumers, and the nature of shopping itself, James Cook, JLL's senior director of retail research, discusses the challenges and opportunities with Katie Grissom, head of retail and mixed use for the Americas at global investment leader Nuveen Real Estate. They talk about factors like technology adoption, consumer psychology, and the varying needs of urban, suburban, and rural areas. They also touch on the importance of convenience, emotional connections in shopping, and the difficulties in changing established consumer behaviors.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Mixed-use redevelopment in Toronto has been driven by the region's rapid population growth, leading to increased housing and infrastructure demands. The constraints on housing supply, rising costs due to taxes on new development, and challenges in creating effective retail spaces in mixed-use projects are explored. Examples of successful mixed-use developments in Toronto and other Canadian cities are highlighted, emphasizing the importance of placemaking and cohesive retail environments.

Guests on this week's show:

• Paul Ferreira is Senior Vice President for Retail in Canada.
• Heli Brecailo is Retail Real Estate Research Manager for JLL in Canada

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Andrew Lainsbury is a seasoned retail marketing consultant and professor from the University of Minnesota's Carlson School of Management. He explores the concept of "retailtainment," merging retail with entertainment to create multi-sensory experiences that captivate customers, with examples from brands like Disney and Lush. He discusses the transformation of retail spaces, the importance of cultural insights, and the quality of Japanese convenience stores. Andrew emphasizes authentic customer engagement, balancing brand storytelling with genuine service, and using creative imagination to enhance retail environments

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.