Retail’s future is rapidly evolving, shaped by technology and changing consumer habits. In connection with JLL’s Future Vision research project, this episode of Trends & Insights: The Future of Commercial Real Estate explores three potential scenarios for shopping in the years ahead.

• How AI will challenge traditional retail spaces and consumer behaviors.
• Why digital replicas of physical stores will reshape the shopping experience.
• The shift from big-box stores and malls to mixed-use districts, and what it means for the future of urban spaces.

Looking at how these scenarios might impact real estate, consumers, and the nature of shopping itself, James Cook, JLL's senior director of retail research, discusses the challenges and opportunities with Katie Grissom, head of retail and mixed use for the Americas at global investment leader Nuveen Real Estate. They talk about factors like technology adoption, consumer psychology, and the varying needs of urban, suburban, and rural areas. They also touch on the importance of convenience, emotional connections in shopping, and the difficulties in changing established consumer behaviors.

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Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Mixed-use redevelopment in Toronto has been driven by the region's rapid population growth, leading to increased housing and infrastructure demands. The constraints on housing supply, rising costs due to taxes on new development, and challenges in creating effective retail spaces in mixed-use projects are explored. Examples of successful mixed-use developments in Toronto and other Canadian cities are highlighted, emphasizing the importance of placemaking and cohesive retail environments.

Guests on this week's show:

• Paul Ferreira is Senior Vice President for Retail in Canada.
• Heli Brecailo is Retail Real Estate Research Manager for JLL in Canada

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Andrew Lainsbury is a seasoned retail marketing consultant and professor from the University of Minnesota's Carlson School of Management. He explores the concept of "retailtainment," merging retail with entertainment to create multi-sensory experiences that captivate customers, with examples from brands like Disney and Lush. He discusses the transformation of retail spaces, the importance of cultural insights, and the quality of Japanese convenience stores. Andrew emphasizes authentic customer engagement, balancing brand storytelling with genuine service, and using creative imagination to enhance retail environments

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Hosts James Cook, Keisha Virtue, and Saul Lua dive into recent insights from two reports on holiday shopping and luxury retail trends. With inflation concerns lingering, the discussion reveals that holiday spending is anticipated to rise by 31.7% this year, with a focus on experiences such as dining out, movies, and visits to attractions. Shoppers are embracing in-store visits more, particularly to malls and department stores, while social media's role in gift planning has intensified, with platforms like Facebook and Instagram leading the charge. The conversation also covers luxury brand strategies, highlighting that new store openings are concentrated in malls and prime urban retail corridors, with New York City being a key focus area. Despite a slowing growth trend, the luxury market remains significant, driven by Gen Z and Millennials' increasing spending power and interest in unique, personalized experiences.

James Cook, Keisha Virtue and Saul Lua are retail researchers for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Marta Bowles from NielsenIQ discusses the spending behavior and characteristics of Generation Z. Marta reveals findings from the 'Spend Z' report, highlighting Gen Z's role as a significant spending demographic, their seamless approach to shopping across digital and physical channels, and the importance of brand authenticity for engaging this generation. With the growing importance of personalized and value-driven experiences, retailers are encouraged to align with the ethical and individualistic values of Gen Z to remain relevant.

James Cook is the director of retail research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

This podcast episode explores how AI-powered drones are revolutionizing warehouse inventory management can minimize workforce and maximize productivity inside the warehouse. Featuring Verity founder Raffaello D'Andrea and JLL executives Kris Bjorson and Sam Brashler, the discussion highlights the challenges of traditional inventory methods, including infrequent counts and high error rates. The experts examine how drone technology improves accuracy, safety, and efficiency in inventory tasks, addressing labor shortages and meeting the growing demand for precise stock management. The conversation underscores the potential of AI and robotics to transform warehouse operations by automating unpopular tasks while enhancing overall performance.

James Cook is the director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Architect and author Kevin Ervin Kelley speaks about his book "Irreplaceable: How to Create Extraordinary Places that Bring People Together." He discusses the key elements that make places great, the importance of combining diverse components to enhance user experience, and how retail environments can outperform online competition by focusing on powerful, emotional experiences. Industry experts Ana Leon with Nuveen and Laura Fullington with Tanger join the conversation, examining successful case studies such as The Grove in Los Angeles and innovative retail designs translated from deep customer insights. The episode also explores the emotional and behavioral impacts of better-designed environments on shoppers.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Bob Burk from UrbanStreet Group discusses the redevelopment of Motorola's former 225-acre campus in Schaumburg, a Chicago suburb. UrbanStreet acquired the campus in 2016 with plans to transform it into Veridian, a mixed-use urban environment. Bob discusses the site's history and their approach to integrating residential, commercial, and recreational spaces. He also shares insights on dealing with infrastructure challenges, zoning efforts, and ongoing development projects, including the upcoming downtown of Veridian, which will include retail, restaurant and entertainment venues.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify
Listen: WhereWeBuy.show

Email: jamesd.cook@jll.com

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.