Following the 2024 NMHC OPTECH Conference, it's never been more clear that adopting and implementing the right tech stack for multifamily operations is no simple task. Whether you're trying to ramp up tech, like introducing smart home technology, or simplify your tech stack, you have to be strategic in both planning and implementation. Todd Thorpe, director of business development for Cambium Networks, joins hosts Matt and Courtney to discuss the importance of finding a tech mentor, setting realistic time frames and navigating the integrations that serve your portfolio and property goals.

Insights from Rent.'s upcoming multifamily marketing study reveal that many marketers are excited about AI — they just don't know where to start. Nishant Phadnis, Chief Product Officer at Rent., joins hosts Matt and Courtney to share the excitement of AI in multifamily marketing and notes how most of us are already dabbling. Whether it's more traditional AI, such as chatbots and automated communication, or more progressive and predictive AI, like targeting and photo optimization in listings, Nishant explains how to start exploring different AI tools and how to keep the pressure from overshadowing the adventure.

Reputation management and online reviews can be a huge burden on time and resources. What we do know is that reviews have a direct impact on the renter's decision to lease, renew and recommend a property. Katie Ritter, National Director for Multifamily at Widewail, and Cory Smith, VP at Zark Parking Solutions, unpack the 2024 Widewail Voice of the Resident Report and its valuable insights, including the most important amenities and features that affect online reviews, They explore how to reduce negative reviews and increase positive reviews for not only better reputation scores, but higher retention and lower turnover. Download your copy of the report here!

Multifamily faces challenges in attracting and retaining residents in the midst of growing competition, and they can ill afford an uphill battle to keep employees. Katie Nelson, Vice President of Marketing for CAPREIT, joins Matt and Courtney to discuss using technology to advance marketing in multifamily and build strong teams. As an industry veteran, Nelson emphasizes the importance of creating and retaining a solid team. Join the discussion for valuable ideas, programs and incentives that companies need to retain their valuable talent successfully.

The multifamily industry has no shortage of new products and services promising to enhance leasing and living. Mohammad Akhlaghi, a serial entrepreneur and co-founder and CEO of Plugzio, joins Matt and Courtney to talk about the start-up game. According to Mohammad, who has been recognized as one of the Top 30 under 30 in BC Business and also pitched on Canada's Dragons' Den TV show, it all starts with identifying a problem, gauging the demand to solve the problem, and having the stamina to see it through. In this lively conversation, he emphasizes the need to stay curious, keep people close who will challenge and complement your strengths and be prepared to fail. There's even a business idea in there, but you've been sworn to secrecy!

The economic and multifamily market volatility of the last few years has left 2024 feeling like it’s moving at a glacial pace. Join Courtney, Matt, and Chris Nebenzahl, Director of Economic Research at Radix, as they examine how apartment supply, traffic and occupancy are reflecting more normalcy, as well as a preview of what 2025 may look like as inflation, employment rates and interest rates continue to fluctuate. Plus, download insights from Radix’s 2024 Midyear Review & Second Half Outlook.

Everyone loves rewards, especially when they get them for doing things they do every day. Multifamily loves the idea of rewards but doesn't know that simply rewarding positive behaviors like on-time rent payments and lease renewals is a great way to boost resident satisfaction. Ron Klein, Head of Product for Domuso, joins hosts Matt and Courtney to discuss how rewards programs create happy residents by growing the appeal of a property, increasing on-time payments and reducing turnover.

Around 50% of multifamily technology projects are ultimately left uncompleted. At a time when technological solutions can be a boost to leasing success, project planning, execution and completion are essential. Savas Karas, Chief Technology Officer and the Chief Transformation Officer for CAPREIT, joins AOTG hosts Courtney and Matt to explain how thoughtful implementation and thorough training can help multifamily owners and operators realize success.