Looking to grow your junk removal business or expand your service-based company? In this episode uncover actionable business strategies, marketing hacks, and scaling secrets that fuel sustainable growth in the service industry. From humble beginnings during the pandemic to building a mission-driven brand, Walter shares his blueprint for success and the powerful role of community impact.

Learn how Walter harnessed local PR, Google My Business, and social media to accelerate Junk Drop's visibility—and how he overcame the challenges of hiring, scaling across multiple locations, and running operations out-of-state. Plus, discover how his newest venture, Local Lytic, is turning customer reviews into competitive intelligence for local businesses.

This episode is packed with practical advice for junk removal businesses, service entrepreneurs, and anyone looking to scale with purpose.

🚨 In This Episode, We Cover:

🔹 How Junk Drop grew from zero using press and PR
🔹 Overcoming hiring and out-of-state operational hurdles
🔹 The power of peer groups for business problem-solving
🔹 Using Google My Business to generate leads
🔹 Social media strategies that actually convert
🔹 Local Lytic: Analyzing reviews to gain market insight
🔹 Building a business with a philanthropic mission

💼 Shoutout to our Owned and Operated Pro program. We’ve built Owned and Operated Pro for operators who are serious about growth. It's the behind-the-scenes pass to real acquisition strategies, deep dives into operations, and the exact tools we're using to scale service businesses.

🔗 Unlock exclusive content, private AMAs, and tactical playbooks here

💼 Special Thanks to Service Scalers
We’ve partnered with Service Scalers to dominate Google My Business (GMB) and Local Service Ads (LSAs)—bringing in thousands of leads and driving real business growth.
🔗 Check them out here

🎙️ Episode Host:
🗣️ Jack Carr – Follow on X: @TheHVACJack

🎙️ Episode Guest:
🗣️ Walter Hyman

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for more content on service business growth, marketing, and smart scaling strategies.

#JunkRemoval #ServiceBusiness #SmallBusinessGrowth #BusinessScaling #PRMarketing #GoogleMyBusiness #LocalSEO #LocalLytic #Entrepreneurship #SocialImpact #LocalBusinessStrategy #BusinessPodcast

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Looking to grow your towing business or break into the towing industry? In this episode, Jack Carr hosts Matt Kins from East Coast Towing to explore proven towing business strategies, effective growth tactics, and the latest towing industry trends. Matt shares his unique journey from a tech background to becoming a successful towing company owner, covering topics like AI-powered call center solutions with Avoca, consensual vs. non-consensual towing, and much more.

In this in-depth conversation, we discuss how Matt has successfully optimized towing operations, scaled his towing business, and leveraged acquisitions to accelerate growth. They also analyze a towing business listing to reveal essential valuation tips and common pitfalls in buying towing companies. The episode concludes with a comprehensive look at the fragmented towing market and the potential for industry consolidation in the future.

Whether you're in the towing business, auto services, or any service business, this episode is a must-watch for business scaling, towing acquisitions, and operational optimization to ensure long-term business success.

🚨 In This Episode, We Cover:
🔹 How AI and Avoca are improving call center efficiency in towing
🔹 Consensual vs. non-consensual towing—what’s the difference?
🔹 Matt's transition from tech to towing and business ownership
🔹 Scaling a towing business and optimizing operations
🔹 The power of acquisitions in the towing industry
🔹 Analyzing a towing business listing—valuation and pitfalls
🔹 The future of the towing industry and consolidation trends

💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo here

🚀 Huge Shoutout to SupplyHouse!
When it comes to fast turnaround times, SupplyHouse has our back! With 250,000+ SKUs covering plumbing, HVAC, and electrical, they make sure we get the right materials—fast and hassle-free.
💡Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee.
🔗 Check them out & level up your supply game here

🎙️ Episode Host:
🗣️ Jack Carr – Follow on X: @TheHVACJack

🎙️ Episode Guest:
🗣️ Matthew Saskin


📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for expert insights into the towing industry, business scaling, and acquisitions!

#TowingBusiness #TowingIndustry #BusinessGrowth #TowingAcquisitions #AIinTowing #BusinessOptimization #ConsensualTowing #NonConsensualTowing #TowTrucks #HeavyDutyTowing #SmallBusiness #Entrepreneurship #AI #BusinessScaling #TowingMarket

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Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

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• John's YouTube Channel
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Thinking about buying a roofing company or scaling your home service business? John and Jack almost bought a roofing business—but after a deep dive into the financials and seller materials, they walked away. In this episode, they reveal why the deal didn’t work, the red flags in roofing business listings, and what you should know before buying or building a home service company.

From key takeaways at HoldCo Comp to real estate agent business models, and from leveraging tools like Hatch for outbound sales to analyzing the true value of niche service companies—this episode is packed with actionable business advice.

If you’re in roofing, HVAC, plumbing, electrical, or any home service niche, and you’re exploring acquisitions, growth strategy, or operational efficiency, this is a must-watch.

🚨 In This Episode, We Cover:
🔹 Why they passed on buying a roofing company
🔹 The red flags in seller listings and valuations
🔹 Key takeaways from HoldCo Comp on running multiple businesses
🔹 The crossover between real estate agents and home service niches
🔹 Building vs. buying — what’s really more practical?
🔹 How tools like Hatch are transforming outbound and sales

💼 Shoutout to Hatch
We’ve partnered with Hatch, the tool we trust for driving qualified leads and outbound efforts in our businesses.
🔗 Check them out here

💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.
🔥 Get $1,000 off your first placement here

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X: @WilsonCompanies
🗣️ Jack Carr – Follow on X: @TheHVACJack

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for weekly insights into business growth, acquisitions, and the home service industry!

#RoofingBusiness #HomeServices #Acquisitions #BusinessGrowth #MergersAndAcquisitions #Entrepreneurship #HVAC #Plumbing #Electrical #HoldCo #RealEstate #Hatch #SmallBusiness

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Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

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• John's YouTube Channel
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

As the busy summer season approaches, scaling your home service business requires the right strategy. In this episode, we break down how to set and achieve ambitious revenue goals, optimize operations, and staff up for success. From improving workflows to leveraging AI and overseas labor, we’re sharing the growth strategies you need to scale efficiently without skyrocketing overhead costs.

🚀 In This Episode, We Cover:
🔹 How to prepare your home service business for peak season growth
🔹 The launch of Quick Staffers—pre-trained customer service reps for your business
🔹 Why early hiring & training are critical for handling increased demand
🔹 The role of AI & overseas labor in cutting costs while scaling operations
🔹 Key milestones and lessons from historical growth success

💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

🔥 Get $1,000 off your first placement here

💡 Special Thanks to Hatch!

Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.

Get started here

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X: @WilsonCompanies
🗣️ Jack Carr – Follow on X: @TheHVACJack

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for expert insights on home service business growth and scaling strategies!

🔍 Keywords: Home Service Business, Business Growth, Hiring Strategies, AI in Business, Scaling a Business, Customer Service Optimization, Home Service Marketing, Revenue Growth, HVAC, Plumbing, Electrical Business

#HomeServiceBusiness #BusinessGrowth #Hiring #AI #Entrepreneurship #HVAC #Plumbing #CustomerService #ScalingBusiness #Marketing

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Contact Owned and Operated:

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• Visit the website for more information

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• John's YouTube Channel
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

In this episode we discuss Air Pro Solutions, a once-thriving HVAC company, crumbled under $250 million in debt, exposing the dangers of aggressive acquisitions, reckless spending, and poor financial planning. From sponsoring the Miami Dolphins to underestimating inflation, rising interest rates, and integration challenges, this deep dive breaks down how their strategy led to one of the biggest HVAC business failures in history.

🚀 In This Episode, We Cover:
🔹 The power of Google My Business (GMB) & Local Service Ads (LSAs) for lead generation
🔹 How strategic hiring & project management drive success
🔹 Overcoming seasonality challenges in the roofing industry
🔹 The role of Klaus Roofing Systems & key partnerships in scaling a business
🔹 The importance of financial oversight & long-term client relationships

💼 Special Thanks to Service Scalers
We’ve partnered with Service Scalers to optimize our Local Service Ads (LSAs) and Google My Business (GMB) strategy—bringing in thousands of leads and driving major business growth. Want to do the same for your roofing business?
🔗 Check them out here

💡 Shoutout to Avoca AI!
Looking to train your call center team and improve service efficiency? Avoca AI helps businesses boost customer interactions and performance.
🔗 Schedule a demo

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Disclaimer: This podcast reflects personal opinions and is for informational purposes only. No statements are intended as financial, legal, or business advice, nor are they meant to be defamatory or harmful. Listeners should conduct their own research. The host and producers are not responsible for any actions taken based on this content.

Send Us Mail!

Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

How to Scale a Roofing Business to $20M+ | Marketing, Leadership & Growth Strategies. Eddie Griffin, owner and president of Brown Roofing in Connecticut, shares his journey from starting in the roofing industry at just 13 years old to building a multi-million-dollar business. From hands-on experience to mastering business strategy, Eddie reveals how he scaled Brown Roofing to $20M+ in annual revenue with effective marketing, subcontracted crews, and a strong leadership structure

🚀 In This Episode, We Cover:
🔹 The power of Google My Business (GMB) & Local Service Ads (LSAs) for lead generation
🔹 How strategic hiring & project management drive success
🔹 Overcoming seasonality challenges in the roofing industry
🔹 The role of Klaus Roofing Systems & key partnerships in scaling a business
🔹 The importance of financial oversight & long-term client relationships

💼 Special Thanks to Service Scalers
We’ve partnered with Service Scalers to optimize our Local Service Ads (LSAs) and Google My Business (GMB) strategy—bringing in thousands of leads and driving major business growth. Want to do the same for your roofing business?
🔗 Check them out here

💡 Shoutout to Avoca AI!
Looking to train your call center team and improve service efficiency? Avoca AI helps businesses boost customer interactions and performance.
🔗 Schedule a demo

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Eddie Griffin

🔗Instagram

Send Us Mail!

Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

💧 Plumbing pro Kenny Bush joins us to talk about building a plumbing business, branding, and mastering SEO to dominate local search!

From scaling Da Vinci’s Best Plumbing to leveraging Google reviews for massive growth, Kenny shares key insights for anyone in the trades.

Would you start a business without a game plan? 🔧

💡 If you're in the trades or thinking about launching your own business, don’t miss this one!

💼 Special Thanks to Service Scalers!

We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.
Want to learn how Service Scalers can do the same for you?

🔗 Check them out here

Shout Out to FieldPulse 🚀

FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

📅Book your demo


🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Kenny Bush

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Send Us Mail!

Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Plumbing influencer Roger Wakefield joins us to talk about building a plumbing business, mastering Google My Business (GMB) and Local Service Ads (LSAs), and how social media has transformed the skilled trades industry.

With hundreds of thousands in sales coming from GMBs and a mission to train the next wave of tradespeople, Roger shares insights on how he turned Texas Green Plumbing into a powerhouse. From starting in the industry to scaling a business and inspiring the next generation of plumbers, this episode is packed with value!

🌟 In This Episode, We Cover:
🔹 The power of GMB & LSAs for lead generation
🔹 How mentorship shaped Roger’s career
🔹 Why learning beyond your license is key to success
🔹 Scaling a plumbing business the right way
Would you ever start a trade without learning from someone? 🔧

💡 If you're in the trades, thinking about starting your own business, or just love hearing inspiring entrepreneur stories, this episode is for you!

💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

🔗 Schedule a demo

💼 Special Thanks to Service Scalers!
We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.

Want to learn how Service Scalers can do the same for you?
🔗 Check them out here


🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X
🗣️ Jack Carr – Follow on X

🎧 Episode Guest:

🗣️ Roger Wakefield

🔗Youtube

🔗Instagram

📢 Contact Owned and Operated:

info@ownedandoperated.com

Visit the website for more information

More Ways To Connect with O&O

John's YouTube Channel

Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Send Us Mail!

Contact Owned and Operated:

• info@ownedandoperated.com
• Visit the website for more information

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC